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Spooler SubSystem App has encountered a problem

chrisrocket asked
Last Modified: 2011-10-19
Next headache. Getting this message when trying to install printer "Spooler SubSystem App has encountered a problem and needs to close". I tried the Microsoft fix http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B324757 but it still does not work.

Win XP Pro
Abit KD7
AMD Athalon XP 2600+
Epson CX5400 USB Printer

Thanks Again!

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Top Expert 2004

check this

Error Message: Spooler Subsystem App Has Encountered a Problem and Needs to Close


I already tried that. It's basicaly the same MS support article I put in my first post.

Thanks anyway.

This problem has been solved!
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I think that did the trick. (START | RUN | SFC /SCANNOW)

Thanks for the help, and don't spend all your points in one place.  :)


Thank you.

I tried scannow and restarting the spooler service, but still get the same Spooler Subsystem error.  Tried the Microsoft advice before that.  Any other ideas?



Try searching for the file hpzimn12.dll and included hidden and system files are remove all instances. Then re-install your printer. I had the same problem with a Laserjet 1150 and removing this file fixed my problem.

Thank you SO much!!  I have been looking for a solution for this for hours, and was getting incredibly frustrated!

This solution did not work for me . Any other suggestions? I have tried Microsoft's registry solution but no results. I tried the SFC/SCANNOW, the SERVICES.MSC and the file hpzim12.dll and nothing worked. Any suggestions for a single installation?
i've tried this one out & it's effective. it's almost the same as the one from micro$oft but it would require you to uninstall other existing printers but you still have the choice to install them again afterwards. at least your spooler no longer stops responding. if the installations require restart, install ALL the software without restarting & restart with only ONE of them connected or turned on. after it's finished initializing, restart again & do the same for the others, one by one. i once had a CEL900 256 RAM with XP PRO an hp33xx & a canon something. actually i still have my citizen dotmatrix.

I have the same problem on a Sony p3 laptop, XP Home SP2, problem occurred right after installation of SP2
Tried all the steps above exactly as described and it did not work.
Just one weird detail on top of everything else described above, I don’t see any of the registry folders:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers

I only have “Windows x64” under environments and these other under Print folder:
(Please click the link for the screen capture)


Would appreciate any help

Okay I did something risky but it did work.
in regedit, exported to whole print folder (for back up):
Went to another XP machine, (obviously one without a spool error) exported the same folder...
Copied the exported folder to the broken PC, restarted it on safe mode, deleted the print folder in regedit and imported the other PC's print folder.... Rebooted BAMMM! ALL WORKS FINE!!!

I had the same problem and unfortunately deleted a few too many keys in the registry. I went to another machine and exported the registry folders (the entire Windows NT x86 and Monitors), moved to 'broken system' and double clicked to add to registry.  This took care of the problem.  So if you do everything in the microsoft page and it doesn't work - try copying from another systems registry.

I have attached the files I used - please note you will need to change the extension to .reg then double clickthe files to add to your registry.  Thanks to all the above for the help!

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