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Recall message function in Outlook 2003

irenebreeno
irenebreeno asked
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Last Modified: 2008-02-01
My boss has sent a message to the wrong recipients (all outside of our organization).  We use Outlook 2003 within a Exchange Environment.    I have conflicting information on the recall message -- one IT site says it will only work with recipeints within your company's Exchange environment.  The Microsoft Knowledge Base makes it sound like if the recipient (even outside of your organization) is using Outlook and Exchange, you will be able to recall the message.

Anyone know the real truth!!
Thank you.
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Commented:
Recall Message works quite well within your Exchange Server.  I gather that it will also work occasionally with Hotmail and other servers although I have had no success with it in that config.
Depending on how much time has passed, the email has most likely been received and read.  Even within your Exchange Server environment there is nothing you can do if it has been read.
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Commented:
This one is on us!
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If you want to know all about how recall works (and doesn't), read the article I wrote on Office Online:
http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010917601033

The "Will my recall be successful?" section gives a number of scenarios.

Commented:
Why did you accept that reiteration (and direct reference) of what I said?

Author

Commented:
I aplogize to slink9-- I see now that his response did also answer my question.  I keyed in on Karen's verbage on what happens happens when it leaves my exhange server.   I am new to this and will be more careful.

Commented:
No problem.  You can have the answer unaccepted by posting a message in the Community Suport (if you wish) or just leave it "as-is".  Either way is fine with me.
Karen FalandaysTraining Specialist
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Commented:
Chill, Slink9. You didn't answer the question asked, which was "what happens outside of exchange server". Here was what you said, which isn't an answer at all:

"I gather that it will also work occasionally with Hotmail and other servers although I have had no success with it in that config..."

Commented:
I repeat, no biggee.
I also quote -

"I see now that his response did also answer my question."

I have been around here for quite a few years and have experienced different things and have learned much.  If I could trade my points for money it would be a big deal.  I can't even get a t-shirt any more.  The point is to help people. It is also nice to receive recognition for that helpfulness ...

Karen FalandaysTraining Specialist
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Commented:
I agree that the point is to help people. That's why you shouldn't try to intimidate them by complaining when they don't choose your answer.

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