I had a customers laptop which was playing up constantly. We came to the conclusion that the software (Windows 98) would have to be reloaded. I ask the customer what he needed backed-up (My Documents etc..) be he never told me to back up his contacts and -mails. After he collected the laptop about 1 hour later, i got a torrent of abuse down the phone. I now would very much like to know if there is anyway that this data can be found. The laptop has a fresh Win 98 install on it now but has not been setup to recieve e-mail or anything else.