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Error 623

mmay47
mmay47 asked
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Last Modified: 2010-05-18
I am currently getting a dialog box (Network and Dialup Connections) which says, "Error 623:  The system could not find the phone book directory for this connection"  when I attempt to go into a particullar website--only this site.  I think this is a result of me mistakenly going to the website while I was using VPN over DSL.  The message comes up when I'm just in DSL--not using the VPN.  It occurs in Netscape, but not in Explorer.  When I go back into VPN and login to the site (in Netscape), the message does not come up.  Obviously the system thinks it needs the VPN connection to connect or is "remembering" that it used the connection to get in earlier.  If I click "OK" it goes away and all works.  Is there something "hung" in the registry to I need to remove?
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The following link might help.  Not sure because it is Netscape:

http://support.microsoft.com/default.aspx?kbid=227391

Commented:
just taking a stab in the dark here, but did you try deleting cookies, history and temporary internet files of netscape to make sure it is not holding on to an older copy of the website that it might be trying to load?

Author

Commented:
I appreciate your immediate response.  However, the error occurs when there IS NOT a VPN connection--there was never an actual dialup connection as I'm running on DSL.
I saw a link in another tech forum for someone else who had an Internet problem very similar to yours with Netscape where this link solved their problem.  They never had a VPN connection either, but that fixed it for them.  Thought it was worth a shot.

Author

Commented:
Quidway, I did try all those "tricks"--and none worked.  Jamesreaddy, what's the link you reference?
Have you tried uninstalling and reinstalling Netscape?  Might be worth a shot.  Make sure you delete the directory Netscape was in after you uninstall it.  Some settings might be saved in there.

Author

Commented:
I haven't tried uninstalling Netscape.  That may be my next move--although it is the source of my e-mail.  I sure don't want to mess that up.
Top Expert 2004
Commented:
This one is on us!
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Author

Commented:
I posted a message when I awarded the points to "stevenlewis" (which hasn't shown up) indicating that after editing the "prefs.js" file in my profile in Netscape to remove the reference to the particular site where I was having the message come up--the message went away.  BTW, Experts Exchange is an wonderful tool for those of us who, prior to it, have had few friends with more knowledge than we do.  Stevenlewis, thanks again.
Top Expert 2004

Commented:
mmay47, glad we could help!

Commented:
nice work, stevenlewis! I learn something new everyday :-)
Top Expert 2004

Commented:
Thanks quidway, lucky guess :-)
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