Solved

Burning DVDs crashes my computer

Posted on 2004-03-20
10
141 Views
Last Modified: 2010-04-13
Their has been a couple of times when I'm burning a DVD with DVD Xpress that I get the following memory dump errors:

***stop:0x000000d1(0x7e87e409,0x00000002,0x00000000,0x7e87e409)driver_irql_not_less_or_equal
beginning dump of physical memory
physical memory dump complete.contact your system
admin.or tech.support group.  
-------------------------------------------------------(3rd
time)0x0000001e(0xc000005,0x8049237,0x00000000,0x00630117)kmode_exception_not_handled.
***address 80492e37 base at 80400000,date
stamp3ee6c002-ntoskrnl.exe    

This even happens on other burning programs such as Nero, EZ CD Creator, and others. I look it up under Technet and all it tells me is to update to the latest service pack and hot fixes , which I already did. What should I do next?
0
Comment
Question by:Albert1809
  • 5
  • 2
  • 2
  • +1
10 Comments
 
LVL 32

Accepted Solution

by:
Luc Franken earned 500 total points
ID: 10641185
Hi Albert1809,

Both error messages could indicate bad RAM.
Test your ram: http://www.memtest86.com
If that doesn't show errors doesn't mean your memmory is good, the only way to test that is to replace it with known good memmory.

Greetings,

LucF
0
 
LVL 32

Expert Comment

by:Luc Franken
ID: 10641192
More information about these error codes:

0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
http://www.aumha.org/win5/kbestop.php#0x1e

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
http://www.aumha.org/win5/kbestop.php#0xd1
0
 
LVL 1

Author Comment

by:Albert1809
ID: 10641207
Thankx, I'll get it a try soon. Can  you tell me were i can get documented info on these types of messages for future reference.
0
 
LVL 32

Expert Comment

by:Luc Franken
ID: 10641239
http://www.aumha.org/win5/kbestop.htm has about all stop messages listed and possible solutions.
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 10641309
LucF's link is the best for these errors, but here is another link if you want to bookmark it...

http://www.hiteksoftware.com/mize/Knowledge/articles/049.htm
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 10647719
Plz post event veiwer errors related above..
0
 
LVL 19

Expert Comment

by:Zaheer Iqbal
ID: 10647727
Plz post spec of pc too..
0
 
LVL 32

Expert Comment

by:Luc Franken
ID: 11276657
So your RAM was bad?

LucF
0
 
LVL 40

Expert Comment

by:Fatal_Exception
ID: 11278268
:)  good call LucF..!!
0
 
LVL 32

Expert Comment

by:Luc Franken
ID: 11278287
:)
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now