Video controllers in device manager not working (VGA compatible)
Posted on 2004-03-20
Windows XP Pro, 1.7 GHz processor, 496 MB RAM, 30 GHz Hard drive, Motherboard unkown (don't know how to check), 16 MB RAM for the monitor.
I have a laptop that was put together at a shop here in town, all updates are current and everything works the way it should except for the DVD player. I get screen resolution errors, I have lowered it all the way to 4 bit color and 640*400 (if memory serves) and still video display errors.
Under device manager in "other devices" two video controllers are listed with exclamation points. Properties states that "this device is not configured correctly. (Code 1) and for the VGA compatible controller the same message. After the Hardware wizard does its thing the message is, "the hardware was not intalled because the wizard cannot find the necessary software".
I have used the drives disc that came with it and downloaded the VGA drivers (ITA M9P) to no avail. When I run the My Computer Information - Hardware part of the Help and Support Center it reads up until 18% (collecting display information) and reads, "document.all[...]" is null or not an object.
THe WinDVD disc appears to have downloaded and worked just fine (I assume this due to the program telling me there is a display problem).
All help and ideas are greatly appreciated. Thanks,