Solved

Video controllers in device manager not working (VGA compatible)

Posted on 2004-03-20
18
4,820 Views
Last Modified: 2013-12-03
Howdy!

Windows XP Pro, 1.7 GHz processor, 496 MB RAM, 30 GHz Hard drive, Motherboard unkown (don't know how to check), 16 MB RAM for the monitor.

I have a laptop that was put together at a shop here in town, all  updates are current and everything works the way it should except for the DVD player.  I get screen resolution errors, I have lowered it all the way to 4 bit color and 640*400 (if memory serves) and still video display errors.

Under device manager in "other devices" two video controllers are listed with exclamation points.  Properties states that "this device is not configured correctly. (Code 1) and for the VGA compatible controller the same message.  After the Hardware wizard does its thing the message is, "the hardware was not intalled because the wizard cannot find the necessary software".  

I have used the drives disc that came with it and downloaded the VGA drivers (ITA M9P) to no avail.  When I run the My Computer Information - Hardware part of the Help and Support Center it reads up until 18% (collecting display information) and reads, "document.all[...]" is null or not an object.

THe WinDVD disc appears to have downloaded and worked just fine (I assume this due to the program telling me there is a display problem).
 
All help and ideas are greatly appreciated.  Thanks,

Jeff
0
Comment
Question by:Speechy_Jeff
  • 7
  • 7
  • 3
  • +1
18 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 10642799
WinDVD can't work unless your video drivers are correctly installed and DirectX is working.  To find the right drivers for your laptop, we'll need to know the manufacturer.  Download and run Aida and it should tell you what it is: http://www.aida32.hu/aida32.php
0
 

Author Comment

by:Speechy_Jeff
ID: 10642826
MotherBoard ID: <DMI>
Motherboard Name: Intel Corporation Montare-GML
0
 
LVL 1

Expert Comment

by:yogeshkaushal
ID: 10642829
Firstly remove i.e. uninstall the video controllers with exclamation sign and then try installing the VGA.

In case this does not work then try replacing video RAM and see if that works. But before replacing try reinstalling your operating system.  
0
Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

 

Author Comment

by:Speechy_Jeff
ID: 10642889
I have installed/uninstalled several times - loading the drivers before and after the detect hardware wizard.  Is 512 RAM normally enough to run DVDs on a laptop?
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10645371
512 MB RAM is more than adequate.

I have never heard of that motherboard - who makes the laptop?
0
 

Author Comment

by:Speechy_Jeff
ID: 10645981
It appears that the BIOS (insyde) is from a Chinese company named Compal.  They do not have drivers, etc. on their web site.  The program you suggested (AIDA32) has a lot of info on it and has answered several questions about how this guy put it together.
Processor: Mobile intel (R) pentium M 1700 MHz (CPU alias: Banias)
motherboard chipset: intel Montara-GM i855GM
CPUID Manufacturer: GenuineIntel

It also says that I am currently using 51% of memory (where I wouldn't have a clue - I don't have any programs running, etc.).

I will double the points for this - it is going to start interfering with work here soon.
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10646353
You should be able to bring up taskmanager to see what is grabbing 51% of memory.

Do you have DirectX installed?
0
 

Author Comment

by:Speechy_Jeff
ID: 10646369
Task manager is a bunch of stuff that I don't recognize - but no open programs that I can see.  All Direct X apps are loaded, up to date and functional.
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10646391
Are you able to use Windows Media Player to play video files?
0
 

Author Comment

by:Speechy_Jeff
ID: 10646689
mpegs but not DVD - it tells me to configure the video card.  It also says that my DVD Navigator is not found.  WinDVD is installed and Interactual player - should be working.  I am not getting the screen resolution error message anymore.
0
 
LVL 3

Assisted Solution

by:3v1lj1m
3v1lj1m earned 250 total points
ID: 10649697
generally intel chipsets have the intel extreme graphics onboard video.  also you could run windows update and it may be able to find updated graphics drivers (microsoft's approved version) for you.
0
 

Author Comment

by:Speechy_Jeff
ID: 10649809
According to the AIDA32 program, I have:
   Intel extreme graphics 2 - Video Adaptor (Display)
   Intel Extreme Graphics 2 - 3D Accelerator (Direct X)

The Desktop properties: Device Technology - Raster Display.

I would like to massively increase the points on this question - how can I change that to get more interest?
0
 
LVL 3

Expert Comment

by:3v1lj1m
ID: 10649975
microsoft's drivers for the intel graphics chipset are excellent and very stable.  the only problem is that you have to get them from microsoft's website (hence the windows update).  also you could go to intel's website to get the driver's.  
here's the link to intel's drivers (i'm assuming you're running windowsxp):

http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=44&strTypes=DRV%2CARC%2CUTL&ProductID=1049&OSFullName=Windows*+XP+Professional&submit=Go%21

the top one on the list is the graphics driver.
0
 
LVL 69

Accepted Solution

by:
Callandor earned 250 total points
ID: 10650164
To get more interest, post a question with more points in the WinXP area with a link here, since this seems to be a driver issue and the OS areas get a lot more traffic.
0
 

Author Comment

by:Speechy_Jeff
ID: 10650365
OK!

The automatic updates said that I was current but after that down load I am able to get futher into the DVD player - but then the program terminates.   Can you direct me to the upgrade for my BIOS?  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10650505
Their site does seem to have drivers: http://www.compal.com/asp/driver_dnd/index.htm
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10650509
0
 
LVL 3

Expert Comment

by:3v1lj1m
ID: 10650605
reinstall the dvd player after you install the drivers
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to complete an 'Apply Security' to a drive 25 111
USB ports on desktop not working 10 78
robocopy 33 115
batch file or script 4 25
Article by: SHIELD1
The 5 R's 1. Repair 2. Restore 3. Reinstall 4. Remote admin 5. Run away OK so I'm not the most skilled engineer around but I definitely have an abundance of experience: electronic repairs since I was 13 and PC and computer hardware repair…
Windows 7 does not have the best desktop search built in. This is something Windows 7 users have struggled with. You type something in, and your search results don’t always match what you are looking for, or it doesn’t actually work at all. There ar…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question