dcrunner
asked on
PSC 2410xi install problems
Hi,
I just bought a PSC 2410xi, and I am having problems installing. After I install the software and Windows runs through the plug and play screens, I end up with an error saying the installation failed because "the specified port is unknown."
I spent an hour on the phone with HP support uninstalling and reinstalling software to no avail. Finally, they said I need to contact Dell to update the USB chipset on my laptop. I am running XP Pro, and am quite sure the chopset is up to date.
I was able to verify that the printer, USB port, and cable works by going through a manual install and adding a generic HP Deskjet.
Any suggestions?
Thanks....
I just bought a PSC 2410xi, and I am having problems installing. After I install the software and Windows runs through the plug and play screens, I end up with an error saying the installation failed because "the specified port is unknown."
I spent an hour on the phone with HP support uninstalling and reinstalling software to no avail. Finally, they said I need to contact Dell to update the USB chipset on my laptop. I am running XP Pro, and am quite sure the chopset is up to date.
I was able to verify that the printer, USB port, and cable works by going through a manual install and adding a generic HP Deskjet.
Any suggestions?
Thanks....
ASKER CERTIFIED SOLUTION
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The above should fix your problem try it and let me know
ASKER
I followed your directions, but had the same result. A couple of comments:
1) No exclamaiton or question marks in device manager.
2) My USB controller is Intel 82801CAM. HP suggests trying to use a powered USB hub. Is this worth trying?
3) On the HP page you referred me to above it says if I have a "Intel 82801 AA, Intel 82801BA, or Intel 82801BAM" I should manully replace the existing USB driver with the Intel 82801AB driver. However, I have a 82801 CAM, which isn't listed. Should I try this anyway?
4) I should mention that during the Plug & Play part of the installation, Windows can't find two files: usbscan.sys and usbprint.sys. After browsing to my C:\WINNT\system32 I locate them and the installer continues.
Any more ideas?
Thanks for your detailed response! Who know buying a new printer could be such a problem!
1) No exclamaiton or question marks in device manager.
2) My USB controller is Intel 82801CAM. HP suggests trying to use a powered USB hub. Is this worth trying?
3) On the HP page you referred me to above it says if I have a "Intel 82801 AA, Intel 82801BA, or Intel 82801BAM" I should manully replace the existing USB driver with the Intel 82801AB driver. However, I have a 82801 CAM, which isn't listed. Should I try this anyway?
4) I should mention that during the Plug & Play part of the installation, Windows can't find two files: usbscan.sys and usbprint.sys. After browsing to my C:\WINNT\system32 I locate them and the installer continues.
Any more ideas?
Thanks for your detailed response! Who know buying a new printer could be such a problem!
As far as a powered hub do this to determine if you may need one
The known problems related to power are listed below, but other devices may also have these problems. In general, any Plug and Play or communication problem that is not caused by a USB chipset or cable may be caused by a problem with power. Complete the following steps to check the power properties of the USB root hub:
Right-click My Computer, and then click Properties.
Select Device Manager (in Windows 2000, XP click the Hardware tab, and then click Device Manager).
Locate and click Universal Serial Bus Controller entry.
Double-click USB Root Hub to open the USB Root Hub Properties.
Click the Power tab, and then click Power Properties. Windows displays the amount of power available and the amount of power used. When the computer and peripherals are idle, the power usage will be lower than when the computer is active. Note that Windows may or may not report the information correctly.
See what this reports if it reports low power on the port then it you may need a "powered" usb hub these hubs plug into the wall outlet and are independent from the computers power it is worth a try newer machines using the usb 2.0 hi speed standard seem to be more needy of this. If you do not have one of these hubs aquire one from a store that has a relaxed return policy so that if this does not work you are not stuck with the hub.
In respone yto your third question it is worth a try but create a system restore point prior to doing this the instructions on how to do this were in my first post.
I am assuming you are using the CD that came with the product. If you do not need all the extra stuff they put on the CD-Rom and you have a broadband connection you could try downloading the drivers...
Do you have any other devices connected USB ?
Did you have any previous printers or devices connected to the USB port the HP is on right now ?
Have you checked your BIOS to make sure all of your USB ports are enabled ?
Go to this site here it is intels site they have utilities and documentation on how to indentify your chipset and get updates for it
http://support.intel.com/support/chipsets/inf/
http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=44&strTypes=DRV%2CARC&ProductID=816&OSFullName=Windows*+XP+Professional&submit=Go%21
I just thought of something else you have a laptop when you are trying to install/ run this printer do you have the laptop in a docking station also are you on battery power or plugged into the wall... If you are using a docking station remove the laptop from this it will interfere with the installation.
Being that it is a laptop a powered USB hub may be the answer, laptops have higher power requirements then a tower or desktop pc they generate more heat because of their small size so sometimes certain ports or devices on a laptop may not operate properly such as an external hard drive running through USB in most cases if you try this on a laptop it will either cause the laptop to lock up, shutdown, reboot or it will not work at all in which case the only option is to get a powered HUB.... I am not 100% sure this the answer but logically it makes sense but that is why I am saying to try other things first.
The known problems related to power are listed below, but other devices may also have these problems. In general, any Plug and Play or communication problem that is not caused by a USB chipset or cable may be caused by a problem with power. Complete the following steps to check the power properties of the USB root hub:
Right-click My Computer, and then click Properties.
Select Device Manager (in Windows 2000, XP click the Hardware tab, and then click Device Manager).
Locate and click Universal Serial Bus Controller entry.
Double-click USB Root Hub to open the USB Root Hub Properties.
Click the Power tab, and then click Power Properties. Windows displays the amount of power available and the amount of power used. When the computer and peripherals are idle, the power usage will be lower than when the computer is active. Note that Windows may or may not report the information correctly.
See what this reports if it reports low power on the port then it you may need a "powered" usb hub these hubs plug into the wall outlet and are independent from the computers power it is worth a try newer machines using the usb 2.0 hi speed standard seem to be more needy of this. If you do not have one of these hubs aquire one from a store that has a relaxed return policy so that if this does not work you are not stuck with the hub.
In respone yto your third question it is worth a try but create a system restore point prior to doing this the instructions on how to do this were in my first post.
I am assuming you are using the CD that came with the product. If you do not need all the extra stuff they put on the CD-Rom and you have a broadband connection you could try downloading the drivers...
Do you have any other devices connected USB ?
Did you have any previous printers or devices connected to the USB port the HP is on right now ?
Have you checked your BIOS to make sure all of your USB ports are enabled ?
Go to this site here it is intels site they have utilities and documentation on how to indentify your chipset and get updates for it
http://support.intel.com/support/chipsets/inf/
http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=44&strTypes=DRV%2CARC&ProductID=816&OSFullName=Windows*+XP+Professional&submit=Go%21
I just thought of something else you have a laptop when you are trying to install/ run this printer do you have the laptop in a docking station also are you on battery power or plugged into the wall... If you are using a docking station remove the laptop from this it will interfere with the installation.
Being that it is a laptop a powered USB hub may be the answer, laptops have higher power requirements then a tower or desktop pc they generate more heat because of their small size so sometimes certain ports or devices on a laptop may not operate properly such as an external hard drive running through USB in most cases if you try this on a laptop it will either cause the laptop to lock up, shutdown, reboot or it will not work at all in which case the only option is to get a powered HUB.... I am not 100% sure this the answer but logically it makes sense but that is why I am saying to try other things first.
ASKER
As a matter of fact, I was trying to install while plugged into a docking station.
I removed the laptop from the dock (keeping it plugged in), and followed your steps. First I tried it through the powered USB hub (which I bought today), and the result was the same. Then I tried connecting the HP directly to the laptop, and I ended up I ended up getting alot further, but the result was ultimately the same.
I am thinking of buying a USB 2.x PCI card, to see if that makes a difference (my laptop is USB 1.x). What do you think?
I removed the laptop from the dock (keeping it plugged in), and followed your steps. First I tried it through the powered USB hub (which I bought today), and the result was the same. Then I tried connecting the HP directly to the laptop, and I ended up I ended up getting alot further, but the result was ultimately the same.
I am thinking of buying a USB 2.x PCI card, to see if that makes a difference (my laptop is USB 1.x). What do you think?
ASKER
By the way, I did go to the Intel site and install the software you suggested.
When you plugged the printer directly to the laptop and installed you said you got a lot further but to what point did you get when the install failed ? did it complete but give you an error message ?
ASKER
In the past, the install always failed after installing the USB Priting Support. This time it got past that stage, and actually finished installing the PSC plug & play drivers. However, when it finished those, the same error appeared: "the specified port is unknown."
I am going to do some more researching on my end and see if I can find any previous problems with your USB chipset. Just wondering can you connect this printer to LPT1 ?
ASKER
LPT1? Not sure what that means.
The regular printer port is Lpt1 also referred to as the parallel port it is a 25 pin connection on the back of your computer I am not sure if your computer and/ or your printer is equipped with it, if it is although it would be slightly slower printing it would be more stable
ASKER
Ahhh....the computer has a parallel port, but the printer is USB. Is there a USB to parallel cable available?
ASKER
Problem solved! I don't know if it was the new USB 2.0 PCI card I bougth, or the powered hub, but actually, I think it was something more minisicule.
During the install I was always getting asked for usbprint.sys and usbscan.sys. I took a look at the version in my WINNT folder and on the HP CD, and noticed they weren't as current as the one on the XP SP1 cd. So, I tried those, and sure enough, the install worked.
And to think it only took five days, 20 attempts, and hour on the phone with HP, and $200 in extra hardware!
Thanks for all your help!
During the install I was always getting asked for usbprint.sys and usbscan.sys. I took a look at the version in my WINNT folder and on the HP CD, and noticed they weren't as current as the one on the XP SP1 cd. So, I tried those, and sure enough, the install worked.
And to think it only took five days, 20 attempts, and hour on the phone with HP, and $200 in extra hardware!
Thanks for all your help!
your welcome. glad I could help :)
Hey briancassin,
You better not install Service Pack 2 because you will start all over again and you may not succeed! I just spent six hours trying to get this thing
to work on a machine that all was working great. I then realized the she had Auto Updates, of course SP2 came down and screwed up everything.
After 2 hours on the phone with support....their final answer what "You will need to remove SP2, if you want to have full functionally again..."
Told customer buy a new printer, done!
WBPC
You better not install Service Pack 2 because you will start all over again and you may not succeed! I just spent six hours trying to get this thing
to work on a machine that all was working great. I then realized the she had Auto Updates, of course SP2 came down and screwed up everything.
After 2 hours on the phone with support....their final answer what "You will need to remove SP2, if you want to have full functionally again..."
Told customer buy a new printer, done!
WBPC