PSC 2410xi install problems
Posted on 2004-03-21
I just bought a PSC 2410xi, and I am having problems installing. After I install the software and Windows runs through the plug and play screens, I end up with an error saying the installation failed because "the specified port is unknown."
I spent an hour on the phone with HP support uninstalling and reinstalling software to no avail. Finally, they said I need to contact Dell to update the USB chipset on my laptop. I am running XP Pro, and am quite sure the chopset is up to date.
I was able to verify that the printer, USB port, and cable works by going through a manual install and adding a generic HP Deskjet.