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Exchange server categorizer problem

throckto
throckto asked
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Last Modified: 2012-05-04
I am having a problem with exchange server 2003.  I have a local domain called home.local and  I am using an outside domain for email.  Each user has two email addresses xyz@home.local and xyz@mailserver.com If I set the default email account as xyz@home.local I can send and receive outside email but the return address in the email appears as xyz@home.local, If I set the default as xyz@mailserver.com I can send email and it has the correct return address, but when I get incoming mail (according to the message tracking center) the message stops at the "message submitted to categorizer" and never goes any further and to all intents and purposes is gone.  I know this will work because it has been working for several months, but my server crashed hard and I had to wipe it out and reinstall everything.

Help!!!
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Sounds like you need to add a second inbound domain to your recipient policy. Leave mailserver.com as your default domain, and add home.local. Best way to do this is create another inbound recipient policy, set it so the server is responsible for the domain when prompted, and it should allow the mail in.

Author

Commented:
I don't want to appear stupid (even though I probably am) but how do I do this, this is my first excursion into exchange server.
The actual location of it may be quite different (I'm using E2k, not E2k3), but in E2k you open System Manager, Recipients container, Recipient Policies.
Create a new recipient policy (right-click) for email addresses. Give it a name like Extra Domains, then on the email addresses tab Add a new SMTP address in the form @newdomain.com. Leave the box selected for This Exch Org is responsible.
Select the checkbox for the new domain, and on the Filter Rules tab ensure the window is blank.
When you hit OK you should get a prompt asking if you want to update all recipient addresses - choose No unless you want to stamp all your existing users with another email address.
To add more later you can just put more domains in this new list.

Hopefully E2k3 isn't too different!

Author

Commented:
Followed your steps (2k3 was in exactly the same place) still does not function properly, incoming mails gets stuck in the categorizer.  

There was already a default policy, I left it alone and added a new one.  should I have changed the default.
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