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Is Norton Antivirus causing defrag problem?

Posted on 2004-03-21
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Last Modified: 2012-05-04
I do a defrag with Diskeeper of my C drive and everything goes okay. At the end it tells me it is defraged. When you look at the drive map, two thirds of it is still in red. It is a 40 gig drive and I should have somewhere around 27 gig free. Explorer shows it has only 2 gig free. This all started when I put Norton Antivirus 2004 on my machine. I'm not sure but I think it may have something to do with the Norton protected files in the recycle bin. Norton protected files in the recycle bin is greyed out and not available right now.
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Question by:mburton47
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16 Comments
 
LVL 67

Expert Comment

by:sirbounty
ID: 10646270
Right-click the recycle bin and choose properties.
Select Norton protection. Click "Purge Protected Files" or "Empty Protected Files"...
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Author Comment

by:mburton47
ID: 10646339
The "Purge Protected Files" or "Empty Protected Files"... is greyed out. Not available to me
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LVL 67

Expert Comment

by:sirbounty
ID: 10646359
What OS are you using?
Does your BIOS 'see' all of your 40gb drive?

If XP/2k - start->Run->diskmgmt.msc <enter>
Check the drive size there.

Also try this from a command prompt (start->Run->COMMAND <or> CMD

chkdsk c:

After it runs, it should give you a break down of your drive specs...
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Author Comment

by:mburton47
ID: 10646429
I did everything you said but it checks out good.
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Expert Comment

by:parkerig
ID: 10647004
I've had similar problems in the past.
Try booting to safemode and then doing the defrag.
Ian
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LVL 67

Expert Comment

by:sirbounty
ID: 10647750
mburton47 - what were the results from chkdsk?  Did it tell you the size of the drive and free space remaining?
What operating system is this?

Can you boot into BIOS and check the size there? (to do so, hit F2 or F10 or ESC or F1 or DEL - depends on your BIOS) and do this before Windows loads at all (before you hear the 'beep-beep' to indicate your computer hardware is Ok).

Once in the BIOS you should be able to navigate through the pages there and find if it is detecting the correct hard drive size.  Some BIOS must be flashed before being able to read a larger hard drive...

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Author Comment

by:mburton47
ID: 10648758
Defrag in safe mode did not work. I'm running Windows XP with all the latest updates. I checked my bios and it shows the proper size for the drive.  Chkdsk did show the proper size and it showed only the small amount amount left of free space.
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Expert Comment

by:Francois_IT
ID: 10650078
did you try to see if you had any quarentined files in Norton Antivirus 2004.
if so, delete them and try again!
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Author Comment

by:mburton47
ID: 10652017
I deleted all those files and tried again with no luck. I even did a system restore and that didn't help. It's not looking good and I'm running out of options. I did a screen capture of diskeeper after the defrag to show what I'm talking about but don't know where to post it.
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Expert Comment

by:parkerig
ID: 10652552
mburton47,
run msconfig on your XP PC and see what files are loading at startup.
Check for anything unusal.
start in safe mode as mentioned before
right click on my computer, manage , disk defrag ( to run the XP defragger )
when this finishes copy and paste the report ( not all of it just the worse files ) so we can see if anything obvious.
Thanks in advance
Ian
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Author Comment

by:mburton47
ID: 10653664
The only way I can run defrag in safe mode is using the command prompt. Going through Windows tells me that it can not hook up to the service. I've got Diskeeper on my computer and that is all it allows me to pick from as far as defrag programs. Is the XP defragger different from Diskeeper?
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Expert Comment

by:parkerig
ID: 10655414
I don't use Diskeeper but if you can copy and paste a report from it, please do.
Thanks
Ian
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Expert Comment

by:Francois_IT
ID: 10659679
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Author Comment

by:mburton47
ID: 10662780
I figured out the problem. Under documents and settings/my name/local settings/temp the files kept mounting up for some reason.(24 gigs of them) I deleted them and the problem went away. To all you folks that were helping me with this I want to thank you very much. I know where to go now if I have a problem.

Thanks again
Mark
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