Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

KMODE EXCEPTION SHUTDOWN

Avatar of JezBroun
JezBroun asked on
Windows 2000
4 Comments1 Solution1568 ViewsLast Modified:
Thanks you guys for replies to my boot up problem but surely you are bombarding me with really over complicated stuff and the problem could be more simple. I told you I AM NOT AN EXPERT and therefore do not understand all this complex stuff you are throwing at me. You may be impressing each other with your depth of knowledge but the jargon is just riding off the top of my head.  Surely if you guys are experts you can put it in simple language to a non expert !
The computer in question is brand new so how canit have "bad memory" ?
 
I am having to rely on INTUITION - "simple cause and effect". If my computer was working perfectly before I installed ULEAD Videostudio 5.0. and then I experienced blue screen shutdown, I dont need to be  Einstein to reckon the first port of call is to remove the ULEAD programme which I thought I had.  I have today managed to access ADD/REMOVE PROGRAMMES via SAFEMODE and see that ULEAD is still there but the live command is "change" not "uninstal" (which I
already clicked on previously). So I then went into PROGRAMME FILES and was about to delete the ULEAD folder but intuition kicked in again and said no, dont touch programme files. Can I delete from Programme files ?

So please advise - how do I remove the ULEAD Videostudio software if it wont uninstall in ADD/REMOVE programmes.

Thanks

JezBroun


 
ASKER CERTIFIED SOLUTION
Avatar of jvuz
jvuzFlag of Belgium image

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Commented:
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answers