Link to home
Start Free TrialLog in
Avatar of rngrfan
rngrfan

asked on

Multiple processes running

A friend call me today with a problem I have not heard of.  I have not seen it happen yet but trying to troubleshoot over the phone with herI have the following info.  She has a 6month old HP cpu w/ xp media edition on it.  After a fresh boot I had her hit ALT+CTRL+DEL to bring up task manager, 27 instances opened up.  She only hit once and from what I gather didnt hold it down long enough for multiple instances to open.  My initial reaction was a virus but she ran the Norton Live update and then a full scan and it found nothing.  I am going over later tonight.  Any suggestions to look for.  From the time it took to reboot I know she has many programs opening at start up which I will get rid of using msconfig>startup tab.  How many processes should be open on task manager after reboot?
ASKER CERTIFIED SOLUTION
Avatar of Luc Franken
Luc Franken
Flag of Netherlands image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of rngrfan
rngrfan

ASKER

I meant to say that 27 task managers opened up.  I was just curious as to  approx how many processes should be running after a fresh boot.  Is there a list I can check against to see if something is running that should not be?  Are there suspicious ones I should look for?
Just checked and I have 39 processes running. (Which includes my virusscanner/software firewall/etc)
I don't know what is default, in fact, I don't want to know as it all depends on what you have installed on your computer.

If you're in doubt, please post the logfile from hijackthis so we can take a look at it.

LucF
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of rngrfan

ASKER

I would tend to agree and I will find out tonight but I had her do it 2x and heard her do it quick enough the second time so I am pretty certain that is not the case.   She also swears her keyboard is not sticking.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial