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troubleshooting Question

Outlook Express won't send NON-AOL email when dialed in through AOL

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SapphireblueFlag for United States of America asked on
4 Comments1 Solution325 ViewsLast Modified:
Hello, my client has a business web hosting account that provides email@herdomain.com addresses and a mail.herdomain.com SMTP/POP server.

She dials up through AOL. While she can receive email@herdomain.com email using Outlook Express with no problem, when she tries to send email@herdomain.com email using Outlook Express she receives the following error message:

The connection to the server has failed. Account: 'mail.herdomain.com', Server: 'mail.herdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

OE is set up right, using her own mail server. I wonder if this is somehow a problem related to her using AOL. Please note, this isn't a question about getting AOL email through Outlook Express---the only way AOL figures into this issue is that it's what she uses to dial up.

Can anyone shed some light? An AOL or Microsoft knowledge-base-type link for "official" confirmation of the cause of this problem would be an extra-nice bonus. My Google searches keep coming up with questions about getting AOL email through Outlook Express, and this is not that question. Thanks!
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