Outlook Express won't send NON-AOL email when dialed in through AOL
Hello, my client has a business web hosting account that provides email@herdomain.com addresses and a mail.herdomain.com SMTP/POP server.
She dials up through AOL. While she can receive email@herdomain.com email using Outlook Express with no problem, when she tries to send email@herdomain.com email using Outlook Express she receives the following error message:
The connection to the server has failed. Account: 'mail.herdomain.com', Server: 'mail.herdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
OE is set up right, using her own mail server. I wonder if this is somehow a problem related to her using AOL. Please note, this isn't a question about getting AOL email through Outlook Express---the only way AOL figures into this issue is that it's what she uses to dial up.
Can anyone shed some light? An AOL or Microsoft knowledge-base-type link for "official" confirmation of the cause of this problem would be an extra-nice bonus. My Google searches keep coming up with questions about getting AOL email through Outlook Express, and this is not that question. Thanks!
She dials up through AOL. While she can receive email@herdomain.com email using Outlook Express with no problem, when she tries to send email@herdomain.com email using Outlook Express she receives the following error message:
The connection to the server has failed. Account: 'mail.herdomain.com', Server: 'mail.herdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
OE is set up right, using her own mail server. I wonder if this is somehow a problem related to her using AOL. Please note, this isn't a question about getting AOL email through Outlook Express---the only way AOL figures into this issue is that it's what she uses to dial up.
Can anyone shed some light? An AOL or Microsoft knowledge-base-type link for "official" confirmation of the cause of this problem would be an extra-nice bonus. My Google searches keep coming up with questions about getting AOL email through Outlook Express, and this is not that question. Thanks!
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Many ISPs block SMTP from servers other than their own. I cannot email Netzero emails from any other account, unless I am dialed into Netzero. This is an annoying, yet common feature, it seems.
ASKER
I know that blocking 25 is pretty common business, but am hoping to get a confirmation that AOL does it. I've found a couple of tech sites that say AOL doesn't, but they're all a couple of years old... and AOL is just useless when I call 'em up on the phone to ask about it. Their webmaster & postmaster info sites are similarly unenlightening.
How to test whether your ISP blocks port 25
Press Start/Run and enter:
telnet://[emailserver]:25
Replace [emailserver] with the address of any external mail server. For example:
mx1.hotmail.com
mail.telenet.net.au
Do not use your ISP's mail server address. If the port is not blocked, you should receive a response starting with '220 ' string.
Press Start/Run and enter:
telnet://[emailserver]:25
Replace [emailserver] with the address of any external mail server. For example:
mx1.hotmail.com
mail.telenet.net.au
Do not use your ISP's mail server address. If the port is not blocked, you should receive a response starting with '220 ' string.