Solved

Outlook 2003 Server-side Rule Only Works When Manually Run

Posted on 2004-03-22
7
974 Views
Last Modified: 2008-03-10
A problem with rules and forwarding:  We run Outlook 2003 connected to an Exchange 2003 server.  I have one particular rule that looks for certain words in the subject line of incoming emails and if those particular words are there, the rule is supposed to forward the email to an external email address, in this case a contact in my address book.  The mail in question comes into my mailbox but no rule runs.  If I manually go to my rules and run the specific rule in question, the message is forwarded to the proper email address as advertised.  Does anyone have any ideas as to why this rule will not run automatically?  The rule doesn't have "(client-side only)" next to the rule name but I've tried leaving my computer on with Outlook open in the event that it may somehow be a client side rule, with no success.  Also, the incoming emails in question are in HTML format, if that's important.
0
Comment
Question by:squickel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10650582
For Exchange, make sure the "Disable Automatic Replies to the Internet" is unchecked.

 Exchange  > Exchange System Manager > Global Settings> Internet Message Formats > Details, right-click a domain name > Properties. default SMTP domain is "*"

Properties > Advanced

Stop the Simple Mail Transfer Protocol (SMTP) and Microsoft Exchange Routing Engine services, and then restart them.
0
 
LVL 1

Author Comment

by:squickel
ID: 10650710
Mob-bom:

Already configured as you suggest.

Additional information:  When we receieved an e-mail from the same sender in plain text to a different exchange mailbox WITH THE SAME RULE, the forwarding works just fine!!  That's why I mentioned the html, even though I'm not certain it's relevant.
0
 
LVL 9

Expert Comment

by:robinluo
ID: 10652028
Did you try to assign a simple action to the message so as to separate the possible cause of the problem? I mean, can you find out first whether this is a "meet criteria issue" or a "forwarding issue"?
0
MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

 
LVL 13

Expert Comment

by:Mob-bom
ID: 10652138
Has this -exact- rule ever worked for you, or did it change after, say an upgrade to 2003?

Also, if you have specified any thing in the To:, To or CC, etc condition of the rule, take that out and try to have the rule run on all incoming messages.
0
 
LVL 1

Author Comment

by:squickel
ID: 10654403
robinluo - it would appear this is more of a "meet the criteria" issue off the bat - if I run the rule manually on messages already in my inbox they are forwarded no problem.  Tried creating the rule many times with different criteria (sender, content in subject and body, etc) with no luck.  Have other rules that move messages to various local folders and they all run without a problem.
 
Mob-bom -the breaking point just happened out of the blue (ie, not after an upgrade of Outlook or Exchange) and it was the breaking that prompted the upgrade to Outlook 2003 to see if that would fix the issue.  Rule is applied to all incoming mail also.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10659708
Can you try disabling all of the other rules that you have except for this one, have someone send you a test that will trigger the rule's conditions? I'm wondering if maybe one of the other rules is causing the other not to work automatically.
0
 
LVL 3

Accepted Solution

by:
spikeworld earned 500 total points
ID: 10671876
simple solution.. delete the rule and create the rule using outlook web access.. this rule will be created directly on the server.

why fight it..  
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question