This is a laptop that has been used by one of our users for a couple of months. I am 99.9% sure that when I gave it to her originally the modem was functioning as I tested her remote dialup account before giving it to her!
Now whenever you try and use the modem you get the error797.
After a search around on the net didnt provide any simple solutions I took the easy route and reinstalled windows 2000 and only added the modem at first but I still get the same error. The modem is attached to COM3 but I cant connect at all to either the Toshiba Software Modem or com3 via hyperterminal.
When I try to query the modem in the diagnostics tab I get couldn't open port.
under bios the com/irq settings are:
I spoke to Toshiba support as I thought this may be a hardware problem and they suggested installing win xp which would cure everything. Even when I told them the drivers were from their own site and were for win2k!. Unfortunately i dont seem to be able to put my hands on a copy of xp as we dont use it.