Deleting Outlook 2003 headers

Posted on 2004-03-23
Last Modified: 2008-07-24
I cannot delete the message headers in outlook 2003.  The mail messages that they are from no longer exist on the server, because they were downloaded by another user on a different machine (the primary account user).  I have marked them for deletion and it won't let me move or delete them.  They all are hashed out with lines running straight through them.  Please help!!!

-Chrisopher Stennie
Question by:latorrra
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LVL 18

Accepted Solution

Karen Falandays earned 125 total points
ID: 10659972
Hey Christopher, when there are lines through them, it means the message is expired. When you say you can't delete the headers, do you mean you cannot remove the item from the inbox? Where are these "headers"?

Author Comment

ID: 10660706
Let me give you some bkground. I have the need to send messages from a corporate email acct. I have that acct set up only to send. On occation I need to retrive some emails sent to that acct. Not wanting to download all the new messages I choose to 'Download Inbox Headers' only. I then marked the 2 messages I needed and downloaded them. The other user that manages that acct at some point later downloaded the remaining messages that I had only downloaded Headers for. I am left in my Inbox the listing of message headers that no longer are on the server. I am able to mark them as deleted but they remain in the Inbox greyed out with horizontal lines through them. I can't drag them to the Deleted Items folderand they are not removed after restarting the program. The program seems to be waiting for me to finish downloading them. Do you know how I can remove them.
LVL 18

Expert Comment

by:Karen Falandays
ID: 10660743
Oh boy latorra, let me check into this one. Any other experts out there have an idea?
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Author Comment

ID: 10660802
After marking the Headers for deletion I first choose the option 'Process Marked Headers'. This did not work. I tried it several time with no result. Just after sending my last response to you I tried it again and it worked. I don't know what the delay was. Thank you for your quick responses.
LVL 18

Expert Comment

by:Karen Falandays
ID: 10661277
Great! Listen, post in this link to request a refund

Expert Comment

ID: 22085265
I am having the same problem, but it's not going away. I have tried "process marked headers" at least 20 times, and the greyed-out "deleted" headers still remain in my inbox with a strike-through line. But they don't delete.
Does anyone out there have a solution, please?

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