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Windows XP displays "SAS winlogon.exe application error...memory at address...unable to write to location..."

Posted on 2004-03-23
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Last Modified: 2012-08-14
I have a fairly new Dell desktop with Windows XP Home Edition.  Never had any problems until I installed PC Anywhere 9.0.  Naturally, I bypassed the messages about the software being incompatible with Windows XP, since many of the apps that I have installed state in their instructions to ignore any warning messages during install.  Anyway, when the machine boots, I see the normal Dell screen that gives the option to press F8 or F12 for boot options.  This displays for only a couple of seconds.  I don't ever see the initial "Windows XP...Please wait" screen (with black background).  I immediately get a window that says something like the following: "SAS Winlogon.exe Application Error...Memory at address 0x000123456...Unable to write to location...Press OK to continue or Cancel to debug..."  Pressing either button results in an immediate reboot with the same results.  I have tried pressing F8 to boot Windows into Safe Mode.  I never get that option before the error occurrs.  I am able to boot to the Windows XP CD.  When I did this, I chose the repair option, which simply reinstalled Windows...and probably wiped out all of my restore checkpoints.  After the initial reboot, the first thing I saw was a message from PC Anywhere about display properties, and then the same error window as before.  The problem still exists.  On this website, another member posted a similar boot problem with Windows 2000.  The member "ewtaylor" asked if PC Anywhere had been installed.  Maybe he knows something.  How can I backout the damage from PC Anywhere?
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Question by:Hunter_Gatherer
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Gareth Gudger earned 250 total points
ID: 10660271
Well if you have done a reinstall then "LAst Known Good Config" from the F8 boot menu probably won't work but is worth a try.

Also your error sounds like a memory issue. So you may want to check/swap the memory.

Try booting into recovery console and running chkdsk /R as well.
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by:Hunter_Gatherer
ID: 10664589
This turned out to be strictly a pcAnywhere issue.  I was finally able to boot into Safe Mode by holding down F8 during the entire startup process and ignoring the terrible screeching sound from keyboard buffer overflow.  Once in Safe Mode, I ran the pcAnywhere uninstaller - c:\program files\symantec\pcanywhere 9.0\remove.exe.  Everything seems to be back to normal now.  When Googling this issue, I saw a few references to problems with pcAnywhere.  Do not install pcAnywhere 9.0 under Windows XP.  If you must use it, use version 11.0.  Thanks to member diggisaur for taking the time to provide suggestions.
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by:Gareth Gudger
ID: 10664899
your welcome....

I think 10 or 10.5 is the lowest I have ever put on XP.
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