Solved

TagCFMail::sendMessage with CF5

Posted on 2004-03-23
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Last Modified: 2013-12-24
I keep running into the following error when my site is sending out emails:

ERROR INFORMATION:
unknown exception condition
TagCFMail::sendMessage

All of the information that I can find online says that this error could be due to a bug with CF4.5, but it was fixed with CF4.51.  Since we are on 5, I am not sure what the cause of the problem could be.

If I reboot the server, all the emails flow as they should.  They continue to work for a little bit after the reboot but then the error comes back - if I reboot the server again, the emails start working again and so on...

Based on some other tips, here is what we have checked so far:
1.  Permissions on all of the mail folders (the CF application service is running on local system account)
2.  Hard drive space - free space is around 12 gigs
3.  Spool and Undeliverable folders do not have any files that are 0 Kb
4.  Spool and Undeliverable folders do not have 65,535 files in them

Any help would be greatly appreciated.

Thanks.
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Question by:bowline
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8 Comments
 
LVL 2

Expert Comment

by:Cypher188
ID: 10660790
Hi
Im not too sure on whats causeing the error, BUT I strongly suggest you use another mail tag like cfx_mail. We ran a test with cfmail and found that it wasnt sending 2-3 out 10 messages. cfmail is really unreliable.
I dont think they have fixed the problem in CF MX yet either.
Cheers
Chris
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Author Comment

by:bowline
ID: 10663757
Chris

Thanks for the suggestion, but unfortunately this is not possible.  I should have mentioned this in the original post, but most of the site is a product from another company.  They are using CFMail, and without decrypting the files and invalidating our contract with them, we cannot change the tag...  : (

Do you have any other suggestions on the server side?  I was hoping that we were missing something.  This site is actually one of my clients, and we have about 20 other ones with similar configurations that have not run into this problem...I just cannot find the missing link.

Thanks!
0
 
LVL 2

Expert Comment

by:Cypher188
ID: 10663982
Bugger!
Ill have a look around for you and try a few things, are the other sites with similar configs running on the same server? if so it may be a code error. If its running on a seperate server, perhaps a reinstall of CF may be in order.
Good Luck!
Chris
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LVL 2

Author Comment

by:bowline
ID: 10664129
Chris
Ah the vital information I keep leaving out - sorry about that.  They are actually almost all on separate servers, just similar configs.  The applicable code is all the same.  Maybe a reinstall is necessary - I was just trying to avoid that, because the site is remote - with no outside access, so I either have to walk the client through the reinstall or fly out to do it.  If you think of anything else, please let me know - I will wait to award the points until I hear from you...
Thanks!
0
 
LVL 2

Accepted Solution

by:
Cypher188 earned 500 total points
ID: 10664167
Hi
Found this, the guys having the same problems and they seemed to fix it by either a reinstall or a re-registration of the DLL's
http://www.houseoffusion.com/cf_lists/cache.cfm/4/25/25233.htm
Let me know how that works for ya
Good Luck!
Chris
0
 
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Author Comment

by:bowline
ID: 10664293
Sounds very promising - thank you for the quick responses...I will check it out and let you know.
Thanks!
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Author Comment

by:bowline
ID: 10674846
Chris
Thanks for the help.  That dll actually did not need to be registered, but we made the registry change from the posting and it seemed to work.
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LVL 2

Expert Comment

by:Cypher188
ID: 10674853
Sweet will have to remember that, if you can try and use cfx_mail, still the better mail tag in my opinion.
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