Link to home
Start Free TrialLog in
Avatar of esc_toe_account
esc_toe_accountFlag for United States of America

asked on

Unwanted duplex printing

Sending a series of one-page letters as a single print job to different HP printers. On one printer - 8000dn the letters print front and back (duplex). On another, they print properly, one sheet per letter. Have been trying different approaches. Know of any common causes for this?
Avatar of hdhondt
hdhondt
Flag of Australia image

It sounds as if one of the drivers has duplexing set as the default. To check go to Start>Settings>Printers and Faxes. Right-click on the printer and select "Printing Preferences". Click on the Layout tab, and you should see a box labeled "Print on both sides". Make sure the None button is ticked (this assumes you're running Win2k/XP - Win95/98/Me is different, but the same applies)
Check the printer. It also has a setting for duplex. Set it to off. In certain situations it will print duplex even if not selected in the print job if the printer is set to duplex=on.
Avatar of esc_toe_account

ASKER

Nope. Neither of those settings.
What application is used to send these letters?
Which driver do you use (PCL or PostScript)?
Or is this a DOS application (where there is no choice of driver)?
Turns out there was an artificial delay related to the Windows API, and our print job was beating it to the punch. We programmed in a short delay, and the problem is fixed.
ASKER CERTIFIED SOLUTION
Avatar of GhostMod
GhostMod
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial