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Modell asked on

Norton Personal Firewall and the outbound ports for a Citrix connection

I have limited time to learn a program for my office so I have installed the trial program on my home computer.  However, every time I try to access the program i get the message : ICA file not found. This is Citrix and Terminal services (I hope I said that correctly). My firewall is Norton Personal Firewall and I was told to open ports UDP 1604 and TCP 1494 but when I tried, it seems I failed.

Also, even when Norton firewall is disabled I get the same message.

Can anyone walk me through the opening of these ports?  Thank you for your time.
Software Firewalls

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8/22/2022 - Mon
Tim Holman

List of Ports Used by Terminal Server.  You're missing TCP:3389 ?

Clients                   Static ports
--------                    ------------

RDP Client (Microsoft)      TCP:3389 (Pre Beta2:1503)
ActiveX Client (TSAC)       TCP:80, 3389
ICA Client (Citrix)         TCP:1494
NOTE: Terminal Server uses port 3389.

umm, Tim?  I don't have a clue what you are talking about.  I need someone to help walk me through opening ports in Norton Personal Firewall without expecting me to fully understand what I'm doing.  Thanks anyway.
Tim Holman

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ummmmmm, Tim, I found that web page some time ago; its instrucitons assume you have the ports open. My request is for someone to help me, step by step, open the ports using Norton Personal Firewall.  According to the host, I only need the two ports listed, udp 1604 and tcp 1494 open. But they won't help me do it ... 'third party programs etc.'. Thanks again
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James Murphy
Tim Holman

Sorry for the delay in response, but do you still need help with this ?

The needed help has changed a little.  With dogged determination I have managed to open the two ports required by Citrix.  But I am very uneasy about it because I don't know how to tell Norton that there is only one company/person/computer permitted to use those ports.  Is this something you can help me with? Thanks.
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave the following recommendation for this question in the Cleanup topic area:
Split - tim_holman and slowmoe

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