On restart, Windows 2000 startup ends with blue (blank) screen
Posted on 2004-03-23
I have a machine running W2K pro. On reboot, W2K looks like it is loading, but all I get is blue (blank) screen. No error messages, no logon screen, CTRL-ALT-DEL does not do anything. Booting in Safe Mode yields the same result (although a slightly different blue (blank) screen).
I have tried running Repair using W2K CD. This doesn't fix it.
Running in console, chkdsk /r has everything looking good.
As further background, I suggested user reboot PC because clicking on an existing Excel worksheet seemed to partially load app... you could see Toolbar, but app didn't fully load and worksheet didn't appear. Launching Excel and then opening file worked, but was a nuisance. User admitted she had not rebooted machine in many weeks.
User had been keeping virus definitions up to date and had downloaded new definitions this morning and scanned PC (NAV 2003), so I don't think it's a virus.
I'm stumped. Is it a dll issue? A service that needs to be turned off? Something else? I was able to copy off data files by hooking up HD to another PC. I was hoping not to have to repartition and reload O/S because of all the software that would need to be reloaded.