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How do I undo a windows driver update?

DaveEE
DaveEE asked
on
Medium Priority
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Last Modified: 2010-04-13
While working on a friends laptop I noticed they hadn't done any windows updates for quite some time.

I started the critical updates, and left it with them to finish.
There were two driver updates which I told them NOT to do until I'd looked at them to see what they were.
Unfortunately, they did ALL the updates including all the non-critical windows updates and lastly the two drivers.
Now the machine won't boot windows, or if it is, there is no display.
It seems to boot so far, the screen goes blank, but there is hard disc activity.
Tried waiting 15-20 minutes still no screen.

I think one of the driver updates must have been bad. Can you advise how I can reverse the driver updates without being able to see the screen!

Cheers.
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Top Expert 2007
Commented:
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Zaheer IqbalTechnical Assurance & Implementation
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Commented:
Is there Roll Back in windows 2000??
Also try by pressing f8 and enable boot logging mode when starting up..
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Top Expert 2007

Commented:
Correction (thanx 1stITMAN) - uninstall the driver - reboot and allow Windows to reinstall it...
The best way to make sure all instances of the driver are removed is to follow these steps:

Click Start
Click Run
In the 'Open' box, type:
CMD
and press <ENTER>

Now, at the command prompt that appears, type the following lines exactly as listed here (misspelling will not generate an error):

 SET DEVMGR_SHOW_NONPRESENT_DEVICES=1 <ENTER>
 START DEVMGMT.MSC <ENTER>

In the Device Manager window that opens, click View from the toolbar and then click "Show all hidden devices".

Find all instances of the driver and delete/uninstall it from this list.  Reboot and allow windows to reinstall the driver.
You could also edit the boot.ini file and put the /basevga switch in, or the /sos switch to help identify where the problem lies.

Author

Commented:
Thanks...
Was easier than I thought.
F8 on boot brought up option to ignore the update it was stuck on, and carry on to load windows...
I selected that option and away it went...

Cheers.

Dave.

Author

Commented:
Thanks...
Was easier than I thought.
F8 on boot brought up option to ignore the update it was stuck on, and carry on to load windows...
I selected that option and away it went...

Cheers.

Dave.
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