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Smart Card Resource Manager refuses to start

Posted on 2004-03-24
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Last Modified: 2013-12-21
I have just installed the Microsoft Smart Card Base Components with a view to installing a GemPlus PC Twin Smart Card Reader.

the GemPlus documentation say that a pre-requisite for installing the card reader is having the Smart Card Resource Manager service running.

I have tried to get the service running but I keep getting the same error message (1068 - dependency service or group failed to  start).

this is on a windows NT 4.00 workstation with SP6a installed, and re-installed after installing the Smart Card Base Components.


any ideas on how to get the service to start so I can install the card reader?

thanks
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Question by:bantams
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7 Comments
 
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Accepted Solution

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ahmedbahgat earned 125 total points
ID: 10671663
obviously that service requires another service to be started, and because that other service could not start it should have a log record in the system event viewer, we need to know what what is this service, so clear the system event log, try to start it again, check the system event log for the newly registered errors, and post it here

cheers
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by:bantams
ID: 10711521
sorry for the delay, been having to do a different project and this has taken a back seat.

the errors are :-
Event ID 3,
Source GRSerial
Description : - No Gemplus smart card reader has been added to the system. Verify the connection of your reader.

Event ID 7000
Source  - Service Control Manager
Description :- The GrSerial service failed to start due to the following error:
The system cannot find the device specified.

Event ID 7000
Source - Service Control Manager
Description :- The GTWinSNT service failed to start due to the following error:
The system cannot find the device specified.


GRserial and GTWinSNT are the actual drivers for the smart card reader and according to Gemplus's website and readme files, should not be installed until the Smart Card Resource Manager Service is up and running.

I came to this particular job late - we had an engineer from Barclays in to install all the necessary hardware, and managed to get the USB smart Card Reader installed and working on an XP PC, but failed to get the Serial Smart Card Reader installed on the NT4 PC for the above reasons.  He installed the Smart Card Base Components, and then the smart card reader drivers and got to the above errors and left it with me to sort out (nice of him wasn't it!!!).
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LVL 2

Author Comment

by:bantams
ID: 10732971
I have successfully installed the reader on another NT4 workstation with no errors.

I now think that the person we had in to install the readers messed it up by installing the wrong driver (GRserial.sys).

I have removed the GRserial.sys driver from the original PC via the registry so that it doesn't show up in Devices. and removed the Smart Card base components and the GTwinSnt.sys drivers too.

and then reinstalled the Smart Card Base Components, and the GTWinSnt.sys driver.

and it still doesn't work!!!!

though this time it says COM Port 1 is in use by something else (it was used by a modem but this was uninstalled before installing the card reader).

I have also noticed that when the card reader is attached to the PC, the COM Port it is attached to no longer shows in the Ports applet.

I have edited Boot.ini to have the switch /NoSerialMice on both OS lines  but this has no effect.

I am sure that it is now only a case of getting it to recognise the com port on boot up while the device is attached to it.

any ideas?

Thanks
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LVL 2

Author Comment

by:bantams
ID: 10918698
I had given up on this problem due to not being able to stop Windows NT detecting the smart card reader as a mouse (the /NoSerialMice switch not working) and so was about to upgrade the PC to WinXP.  when as part of the upgrade, WinXP said that Logitech Mouseware that was installed was not compatible and please remove it.

So I removed the logitech software and let it re-boot and hey presto, the smart card reader is detected and works!!!

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LVL 2

Author Comment

by:bantams
ID: 10926278
thanks for pointing me in the right direction towards solving this problem.
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LVL 16

Expert Comment

by:ahmedbahgat
ID: 10926319
thanks bantams

cheers
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