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Win2k Workstation will not boot after applying SP4

Have Windows 2000 machines that will not boot after applying SP4. The service pack installs okay and the question asks to reboot the system now to make changes effective. Upon the reboot the system comes up to a blue screen but never goes any further. Not happening on all of our machines...only a handful....different hardware types for all.

jvuz

Can you boot in safe mode?

Andrew P

Can you provide some info from the Blue Screen. Stop Error info

eg : Stop 0x0000001E (0xC0000005, 0xF747AD16, 0x00000000, 0x00000000)

GC

jmoyerne

ASKER

We can boot in safe mode and sometime we can even successfully uninstall SP4 and the machine will boot successfully. We never get any Stop messagess...we literally only get a blue screen with nothing more on it.

Fatal_Exception

SP4 is sometimes hazardous to your systems.. This is well documented on the Internet..

http://downloads-zdnet.com.com/3302-2098_2-10210714.html?pn=2&fb=0

http://www.winnetmag.com/Article/ArticleID/39435/Windows_39435.html

Recommend you uninstall it from the machines you can..

FE

Andrew P

Do you get any errors in the event logs?

Fatal_Exception

Yea.. you might want to ck a system where you uninstalled the SP and ck the event log.. but I have a feeling that the errors will be different depending on the machine..

Still, you may not be able to get around the install.. Just seen too many problems with this SPk, and usually find that keeping it off the machine is the only solution..

FE

jmoyerne

ASKER

We are now looking further into the problem and finding that it may not be SP4 that caused the problem but the 16 security updates that follow. Just had a tech reimage the machine with SP1 and then install SP4. The system booted just fine. He then installed all the remaining security updates and now the system will not boot. He is going to reimage and do the same process, except this time install the remaining security updates one by one. I will keep you posted on any progress/info we find. Thanks for the help!

Fatal_Exception

Very good TS'ing... let us know which one is the culprit..

Andrew P

I think this is the artical that covers your issue. Funny really. It's a know problem.

http://support.microsoft.com/default.aspx?scid=kb;en-us;822384

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afuchigami

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jmoyerne

ASKER

We actually tried a new fix. When a machine blue screens we can get to task manager and then to a dos prompt. We go into the winnt directory and there are all the hidden $ntuninstall----$ files. We find which one was SP4 and run the spuninst.exe to uninstall the service pack and then the machine will boot correctly.

Fatal_Exception

Interesting.. why did you select the answer above, when I mentioned that you needed to uninstall the SP in my first comment..???

FE