troubleshooting Question

HP 5000N LJ problem: buffer??

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SP_fan asked on
Printers and Scanners
6 Comments3 Solutions1184 ViewsLast Modified:
Problem at work with our HP 5000N LaserJet printer.

12 computers are networked to this printer.  We also have to go through a
server in our company, and the company's network also has problems
sometimes.  Our problem: printer is stuck on a 21-page job I sent it yesterday,
even though I instructed it to print only ONE copy.  It keeps printing parts of
the job, and printed at least 150 pages so far!!

I tried these things to stop it from printing many copies of my job:

1. Pressed the "Cancel Job" button on the printer itself

2. Clicked the file name of the printer, opened that file, clicked on "Printer"
in the box that pops up, and clicked on "Purge Print Documents".

3. Turned the machine off at the rocker switch on the side.

4. Unplugged the printed from the wall.


I called our computer experts here at work, and described the problem,
and they said they saw the message "I/O problem", and that it is a
network problem, and that I had nothing to do with causing that problem.
[Whew!!]  I do have a repair ticket and someone will be by eventually to
fix the problem, but I wanted to know if there is anything I could do in the
mean time to solve this problem.

The box that pops up when I click on the name of the printer now shows no
jobs waiting.  One of my co-workers said that this might be a buffer problem.
We have had similar problems with other jobs that were large: +10 MB.

Is htis happening partly because this machine is so old that its buffer/memory is
too small??  The info on the back says it was made in April, 1999, so that is
probably why we get these problems: too little memory.  I doubt we will be
allowed to buy a newer machine, but if we could, that would probably help to
prevent this from happening in the future.

PLEASE REMEMBRE: I AM NOT AN EXPERT!!  I do not even have "Administrator
Rights" on any machine here at work.  

Thanks !

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