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HP 5000N LJ problem: buffer??
Problem at work with our HP 5000N LaserJet printer.
12 computers are networked to this printer. We also have to go through a
server in our company, and the company's network also has problems
sometimes. Our problem: printer is stuck on a 21-page job I sent it yesterday,
even though I instructed it to print only ONE copy. It keeps printing parts of
the job, and printed at least 150 pages so far!!
I tried these things to stop it from printing many copies of my job:
1. Pressed the "Cancel Job" button on the printer itself
2. Clicked the file name of the printer, opened that file, clicked on "Printer"
in the box that pops up, and clicked on "Purge Print Documents".
3. Turned the machine off at the rocker switch on the side.
4. Unplugged the printed from the wall.
I called our computer experts here at work, and described the problem,
and they said they saw the message "I/O problem", and that it is a
network problem, and that I had nothing to do with causing that problem.
[Whew!!] I do have a repair ticket and someone will be by eventually to
fix the problem, but I wanted to know if there is anything I could do in the
mean time to solve this problem.
The box that pops up when I click on the name of the printer now shows no
jobs waiting. One of my co-workers said that this might be a buffer problem.
We have had similar problems with other jobs that were large: +10 MB.
Is htis happening partly because this machine is so old that its buffer/memory is
too small?? The info on the back says it was made in April, 1999, so that is
probably why we get these problems: too little memory. I doubt we will be
allowed to buy a newer machine, but if we could, that would probably help to
prevent this from happening in the future.
PLEASE REMEMBRE: I AM NOT AN EXPERT!! I do not even have "Administrator
Rights" on any machine here at work.
Thanks !
12 computers are networked to this printer. We also have to go through a
server in our company, and the company's network also has problems
sometimes. Our problem: printer is stuck on a 21-page job I sent it yesterday,
even though I instructed it to print only ONE copy. It keeps printing parts of
the job, and printed at least 150 pages so far!!
I tried these things to stop it from printing many copies of my job:
1. Pressed the "Cancel Job" button on the printer itself
2. Clicked the file name of the printer, opened that file, clicked on "Printer"
in the box that pops up, and clicked on "Purge Print Documents".
3. Turned the machine off at the rocker switch on the side.
4. Unplugged the printed from the wall.
I called our computer experts here at work, and described the problem,
and they said they saw the message "I/O problem", and that it is a
network problem, and that I had nothing to do with causing that problem.
[Whew!!] I do have a repair ticket and someone will be by eventually to
fix the problem, but I wanted to know if there is anything I could do in the
mean time to solve this problem.
The box that pops up when I click on the name of the printer now shows no
jobs waiting. One of my co-workers said that this might be a buffer problem.
We have had similar problems with other jobs that were large: +10 MB.
Is htis happening partly because this machine is so old that its buffer/memory is
too small?? The info on the back says it was made in April, 1999, so that is
probably why we get these problems: too little memory. I doubt we will be
allowed to buy a newer machine, but if we could, that would probably help to
prevent this from happening in the future.
PLEASE REMEMBRE: I AM NOT AN EXPERT!! I do not even have "Administrator
Rights" on any machine here at work.
Thanks !
hdhondt
It is unlikely that insufficient memory causes your problem. The "I/O message" may indicate a faulty network card in the printer, which is a much more likely cause of your problem. Get that fixed first and then see if the problem goes away.
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ASKER CERTIFIED SOLUTION
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Ok so either way wev'e ruled out there being a problem with the computer itself. If it is a network card problem, why is the job being sent over and over again in fragments? I would think the print job would simply terminate itself unless the server thinks that the job never went through at all.
ASKER
Thanks, guys!
I talked to the head of our IT dept., and he said that this was a problem
other employees were having, because many people were trying to print an
important 21-page Adobe Acrobat document. When it did not print after a while,
they tapped "Ctrl+P" - several times. This caused a problem, so IT stopped all
printing of that document, which caused it to get hung up in the buffer, and
that is why it kept printing over and over. (At least this is what I remember of
what he said.)
I e-mailed the person in IT that my problem had been assigned to and he
sent me a note showing that my job had finally been removed from the
server's memory. Whew!
I learned only today that I was using an older driver: the "PCL" one, when
I should have been using the "PS" driver. I think - I am not sure - that I was
successful when I clicked on "My Computer", then "Printers", then right-clicked
on the line for the HP 5000N, and clicked on "Properties", then clicked on
"General", and changed the highlighted line to the right of "Drivers" from
"HP LaserJet 5000 Series PCL 6" to "HP LaserJet 5000 Series PS".
Do you still think that this printer may have a problem with its network card?
I talked to the head of our IT dept., and he said that this was a problem
other employees were having, because many people were trying to print an
important 21-page Adobe Acrobat document. When it did not print after a while,
they tapped "Ctrl+P" - several times. This caused a problem, so IT stopped all
printing of that document, which caused it to get hung up in the buffer, and
that is why it kept printing over and over. (At least this is what I remember of
what he said.)
I e-mailed the person in IT that my problem had been assigned to and he
sent me a note showing that my job had finally been removed from the
server's memory. Whew!
I learned only today that I was using an older driver: the "PCL" one, when
I should have been using the "PS" driver. I think - I am not sure - that I was
successful when I clicked on "My Computer", then "Printers", then right-clicked
on the line for the HP 5000N, and clicked on "Properties", then clicked on
"General", and changed the highlighted line to the right of "Drivers" from
"HP LaserJet 5000 Series PCL 6" to "HP LaserJet 5000 Series PS".
Do you still think that this printer may have a problem with its network card?
SOLUTION
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