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Exchange Server 2003 Faulting application store.exe

Posted on 2004-03-24
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Last Modified: 2007-12-19
I have Exchange Server 2003 running on Windows Server 2003 and I get the following error messages that I can't find anywhere on the Microsoft Web site.  I was hoping that someone here my know where to look.  I notice the error when some complains about connecting to the Exchange Server and I can see the Microsoft Exchange Information Store Service is stopped.  I restart it and everything worked ok.

I had no errors in the event log before the problem occurred, but I then had two errors.

Source: Microsoft Exchange Server
Category: None
Event ID: 1000

Faulting application store.exe, version 6.5.6944.3, stamp 3ef3897f, faulting module exchangemem.dll, version 6.5.6944.0, stamp 3edcefee, debug? 0, fault address 0x00003dbd.

Source: Application Error
Category: (100)
Event ID: 1000

Faulting application store.exe, version 6.5.6944.3, faulting module exchmem.dll, version 6.5.6944.0, fault address 0x00003dbd.

If anyone has any ideas of where to look it would be appreciated.

Thanks
Jon
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Question by:digitech
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Expert Comment

by:David Wilhoit
ID: 10673995
hmmm, that's a problem...like you didn't know that. :) What antivirus app, and other apps, are running on this machine? Give a detailed config on this server, you may have actually stumbled on a real bug, so document your server well.


d
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Author Comment

by:digitech
ID: 10676989
I am running Panda Antivirus the Exchange version.  No other apps are running on the server, it is dedicated as a mail server.  The server itself is a DELL PowerEdge 4400, Dual 733 Xeon Processors, 512 MB Ram, Raid 5 for the exchange store.

It did again this morning, the exact same error messages.  All I had to do was restart the Microsoft Exchange Store and it started working again.  

Any suggestions?
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Expert Comment

by:David Wilhoit
ID: 10677236
so when this error hits, no more connections are allowed?
Are there any processes that appear to be hung up, or do you have any memory errors?
Do the errors seem to occur at roughly the same time every day?>

D
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Author Comment

by:digitech
ID: 10677374
When I noticed the error this morning was in Outlook I hit send and I got an Outlook communication error, so I immediately checked the service on the Exchange server.  

I don't notice any other processes that hang, I just restart the Information Store Service and it seems to start back up correctly.

Today it occurred at 8:48:47 and yesterday it was at 10:24.  I looked in the system event viewer and at 8:50.44 today I got the error

Service: Service Control Manager
Category: None
Event Id: 7034

The Microsoft Exchange Information Store service terminated unexpectadly.  It has done this 4 times.

This is after the orginial error.

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Expert Comment

by:David Wilhoit
ID: 10677498
Ok, any file level AV on this machine, scanning something that's it shouldn't?
When did this error start? Did you install software or change anything in services, that you can think of?

D
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Author Comment

by:digitech
ID: 10677543
I guess it could be the AV, but it was installed for a while before the problem occurred yesterday.  Looking at the AV its scanning files in transit and a background scan.  The files that it is scanning for viruses looks pretty normal, nothing really stands out.  
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Expert Comment

by:David Wilhoit
ID: 10679182
Panda is your EXchange AV, right? I'm talking about file-level, like NEtshield or Symantec Corporate...

D
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Author Comment

by:digitech
ID: 10687539
Panda is the Exchange AV.  I don't have anything else on it.  Yesterday I disabled background scanning in AV console and so far the service has not stopped.  Possible that was it.
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Expert Comment

by:David Wilhoit
ID: 10688349
sounds like you're on to something....checked their KB yet?

D
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CetusMOD earned 0 total points
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CetusMOD
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Expert Comment

by:zneria
ID: 14747015
Just a comment. I have almost the exact setup Exchange 2003 running on Server 2003 with a Dell 2850 and Panda Anti-Virus Exchange. No file level antivirus. If anyone comes up with anything I would like to know.
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