Solved

Exchange Server 2003 Faulting application store.exe

Posted on 2004-03-24
12
4,315 Views
Last Modified: 2007-12-19
I have Exchange Server 2003 running on Windows Server 2003 and I get the following error messages that I can't find anywhere on the Microsoft Web site.  I was hoping that someone here my know where to look.  I notice the error when some complains about connecting to the Exchange Server and I can see the Microsoft Exchange Information Store Service is stopped.  I restart it and everything worked ok.

I had no errors in the event log before the problem occurred, but I then had two errors.

Source: Microsoft Exchange Server
Category: None
Event ID: 1000

Faulting application store.exe, version 6.5.6944.3, stamp 3ef3897f, faulting module exchangemem.dll, version 6.5.6944.0, stamp 3edcefee, debug? 0, fault address 0x00003dbd.

Source: Application Error
Category: (100)
Event ID: 1000

Faulting application store.exe, version 6.5.6944.3, faulting module exchmem.dll, version 6.5.6944.0, fault address 0x00003dbd.

If anyone has any ideas of where to look it would be appreciated.

Thanks
Jon
0
Comment
Question by:digitech
12 Comments
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10673995
hmmm, that's a problem...like you didn't know that. :) What antivirus app, and other apps, are running on this machine? Give a detailed config on this server, you may have actually stumbled on a real bug, so document your server well.


d
0
 

Author Comment

by:digitech
ID: 10676989
I am running Panda Antivirus the Exchange version.  No other apps are running on the server, it is dedicated as a mail server.  The server itself is a DELL PowerEdge 4400, Dual 733 Xeon Processors, 512 MB Ram, Raid 5 for the exchange store.

It did again this morning, the exact same error messages.  All I had to do was restart the Microsoft Exchange Store and it started working again.  

Any suggestions?
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10677236
so when this error hits, no more connections are allowed?
Are there any processes that appear to be hung up, or do you have any memory errors?
Do the errors seem to occur at roughly the same time every day?>

D
0
 

Author Comment

by:digitech
ID: 10677374
When I noticed the error this morning was in Outlook I hit send and I got an Outlook communication error, so I immediately checked the service on the Exchange server.  

I don't notice any other processes that hang, I just restart the Information Store Service and it seems to start back up correctly.

Today it occurred at 8:48:47 and yesterday it was at 10:24.  I looked in the system event viewer and at 8:50.44 today I got the error

Service: Service Control Manager
Category: None
Event Id: 7034

The Microsoft Exchange Information Store service terminated unexpectadly.  It has done this 4 times.

This is after the orginial error.

0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10677498
Ok, any file level AV on this machine, scanning something that's it shouldn't?
When did this error start? Did you install software or change anything in services, that you can think of?

D
0
Will my email signature work in Office 365?

You've built an email signature using raw HTML code in Office 365, but you can't review how it looks with Transport Rules. So you have to test it over and over again before it can be used. Isn't this a bit of a waste of your time? Wouldn't a WYSIWYG editor make it a lot easier?

 

Author Comment

by:digitech
ID: 10677543
I guess it could be the AV, but it was installed for a while before the problem occurred yesterday.  Looking at the AV its scanning files in transit and a background scan.  The files that it is scanning for viruses looks pretty normal, nothing really stands out.  
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10679182
Panda is your EXchange AV, right? I'm talking about file-level, like NEtshield or Symantec Corporate...

D
0
 

Author Comment

by:digitech
ID: 10687539
Panda is the Exchange AV.  I don't have anything else on it.  Yesterday I disabled background scanning in AV console and so far the service has not stopped.  Possible that was it.
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10688349
sounds like you're on to something....checked their KB yet?

D
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
ID: 11053586
PAQed - no points refunded (of 250)

CetusMOD
Community Support Moderator
0
 
LVL 1

Expert Comment

by:zneria
ID: 14747015
Just a comment. I have almost the exact setup Exchange 2003 running on Server 2003 with a Dell 2850 and Panda Anti-Virus Exchange. No file level antivirus. If anyone comes up with anything I would like to know.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video discusses moving either the default database or any database to a new volume.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now