?
Solved

Citrix PN agent exits out when the user is part of Domain admins

Posted on 2004-03-24
8
Medium Priority
?
573 Views
Last Modified: 2007-12-19
Okay, so this is a weird problem that I am having.  I finally got Citrix PN agent up & working for my office...however, the problem that I am having now is that whenever I log into a machine with PN agent on it as a Domain admin, PN agent gets a Windows error & shuts down.  Has anyone heard of this?  Any ideas for a fix?

Windows 2000 server
Citrix Metaframe XPe FR3
Windows 2000 client
Single-sign on enabled
Let me know what other info you may need.

This happens on every workstation (I've tried it on 10) for all Domain Admin users...but everyone else is fine.
0
Comment
Question by:rustyrpage
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 3

Expert Comment

by:jbombell
ID: 10672347
Three questions:

1.  What is the error?
2.  Is there any additional info in the Event Viewer?
3.  Do you have any "interesting" GPOs set up?
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10677622
The error is the typical Windows program error "pnagent.exe has generated errors and will be closed by WIndows.  YOu will need to restart the program".  Also, there is nothing in the event viewer.

What would you classify as interesting GPOs?
0
 
LVL 3

Expert Comment

by:jbombell
ID: 10689129
Take a look in the Event Log again.  See if there is a Dr. Watson entry for pnagent.exe.  If so, copy and paste it here please.

Interesting GPOs would be something that the admins have applied that general users do not.

Also, what PNAgent version are you using?
0
Get MongoDB database support online, now!

At Percona’s web store you can order your MongoDB database support needs in minutes. No hassles, no fuss, just pick and click. Pay online with a credit card. Handle your MongoDB database support now!

 
LVL 6

Author Comment

by:rustyrpage
ID: 10689247
I am using PNAgent 7.100

Okay, there is a DR Watson one:

The application, pnagent.exe, generated an application error The error occurred on 03/26/2004 @ 09:31:08.665 The exception generated was c0000005 at address 00415519 (<nosymbols>)

Let me know if you need the byte information too.

No, there aren't any GPO's then that are unique to Domain admins.
0
 
LVL 3

Accepted Solution

by:
jbombell earned 2000 total points
ID: 10689565
OK.. this is an easy one.  

On your NFuse / Web Interface server:

1.  Browse to ./inetinfo/wwwroot/Citrix/PNAgent
2.  Edit config.xml
3.  go to the section <FileCleanup>
4.  Add the tag <RefreshApp directoryDepth="0">false</RefreshApp>
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10689957
Where do I add that?
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10689959
As far as location in the Filecleanup section
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10689983
Okay, I just added it to the top & it looks like it worked!!!!

Awesome!  Let me test it out a few a workstations, and then I will accept your answer
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

All of the resources available today make learning a new digital media easier than ever-- if you know where to begin. This is a clear, simple guide to a few of the basic digital art mediums and how to begin learning them on your own.
This post contains step-by-step instructions for setting up alerting in Percona Monitoring and Management (PMM) using Grafana.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question