Solved

Citrix PN agent exits out when the user is part of Domain admins

Posted on 2004-03-24
8
548 Views
Last Modified: 2007-12-19
Okay, so this is a weird problem that I am having.  I finally got Citrix PN agent up & working for my office...however, the problem that I am having now is that whenever I log into a machine with PN agent on it as a Domain admin, PN agent gets a Windows error & shuts down.  Has anyone heard of this?  Any ideas for a fix?

Windows 2000 server
Citrix Metaframe XPe FR3
Windows 2000 client
Single-sign on enabled
Let me know what other info you may need.

This happens on every workstation (I've tried it on 10) for all Domain Admin users...but everyone else is fine.
0
Comment
Question by:rustyrpage
  • 5
  • 3
8 Comments
 
LVL 3

Expert Comment

by:jbombell
ID: 10672347
Three questions:

1.  What is the error?
2.  Is there any additional info in the Event Viewer?
3.  Do you have any "interesting" GPOs set up?
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10677622
The error is the typical Windows program error "pnagent.exe has generated errors and will be closed by WIndows.  YOu will need to restart the program".  Also, there is nothing in the event viewer.

What would you classify as interesting GPOs?
0
 
LVL 3

Expert Comment

by:jbombell
ID: 10689129
Take a look in the Event Log again.  See if there is a Dr. Watson entry for pnagent.exe.  If so, copy and paste it here please.

Interesting GPOs would be something that the admins have applied that general users do not.

Also, what PNAgent version are you using?
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 6

Author Comment

by:rustyrpage
ID: 10689247
I am using PNAgent 7.100

Okay, there is a DR Watson one:

The application, pnagent.exe, generated an application error The error occurred on 03/26/2004 @ 09:31:08.665 The exception generated was c0000005 at address 00415519 (<nosymbols>)

Let me know if you need the byte information too.

No, there aren't any GPO's then that are unique to Domain admins.
0
 
LVL 3

Accepted Solution

by:
jbombell earned 500 total points
ID: 10689565
OK.. this is an easy one.  

On your NFuse / Web Interface server:

1.  Browse to ./inetinfo/wwwroot/Citrix/PNAgent
2.  Edit config.xml
3.  go to the section <FileCleanup>
4.  Add the tag <RefreshApp directoryDepth="0">false</RefreshApp>
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10689957
Where do I add that?
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10689959
As far as location in the Filecleanup section
0
 
LVL 6

Author Comment

by:rustyrpage
ID: 10689983
Okay, I just added it to the top & it looks like it worked!!!!

Awesome!  Let me test it out a few a workstations, and then I will accept your answer
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
URL address to download QuickBooks 23 3 98
How to restrict a file from copy/edit/save/print/saveas? 8 84
Check version 13 75
Denali Software 2 59
A list of useful business intelligence software.
Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
This video demonstrates basic masking and how to edit the mask to reveal the desired image.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question