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Citrix PN agent exits out when the user is part of Domain admins

Posted on 2004-03-24
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Last Modified: 2007-12-19
Okay, so this is a weird problem that I am having.  I finally got Citrix PN agent up & working for my office...however, the problem that I am having now is that whenever I log into a machine with PN agent on it as a Domain admin, PN agent gets a Windows error & shuts down.  Has anyone heard of this?  Any ideas for a fix?

Windows 2000 server
Citrix Metaframe XPe FR3
Windows 2000 client
Single-sign on enabled
Let me know what other info you may need.

This happens on every workstation (I've tried it on 10) for all Domain Admin users...but everyone else is fine.
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Question by:rustyrpage
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8 Comments
 
LVL 3

Expert Comment

by:jbombell
ID: 10672347
Three questions:

1.  What is the error?
2.  Is there any additional info in the Event Viewer?
3.  Do you have any "interesting" GPOs set up?
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LVL 6

Author Comment

by:rustyrpage
ID: 10677622
The error is the typical Windows program error "pnagent.exe has generated errors and will be closed by WIndows.  YOu will need to restart the program".  Also, there is nothing in the event viewer.

What would you classify as interesting GPOs?
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LVL 3

Expert Comment

by:jbombell
ID: 10689129
Take a look in the Event Log again.  See if there is a Dr. Watson entry for pnagent.exe.  If so, copy and paste it here please.

Interesting GPOs would be something that the admins have applied that general users do not.

Also, what PNAgent version are you using?
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LVL 6

Author Comment

by:rustyrpage
ID: 10689247
I am using PNAgent 7.100

Okay, there is a DR Watson one:

The application, pnagent.exe, generated an application error The error occurred on 03/26/2004 @ 09:31:08.665 The exception generated was c0000005 at address 00415519 (<nosymbols>)

Let me know if you need the byte information too.

No, there aren't any GPO's then that are unique to Domain admins.
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LVL 3

Accepted Solution

by:
jbombell earned 2000 total points
ID: 10689565
OK.. this is an easy one.  

On your NFuse / Web Interface server:

1.  Browse to ./inetinfo/wwwroot/Citrix/PNAgent
2.  Edit config.xml
3.  go to the section <FileCleanup>
4.  Add the tag <RefreshApp directoryDepth="0">false</RefreshApp>
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LVL 6

Author Comment

by:rustyrpage
ID: 10689957
Where do I add that?
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LVL 6

Author Comment

by:rustyrpage
ID: 10689959
As far as location in the Filecleanup section
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LVL 6

Author Comment

by:rustyrpage
ID: 10689983
Okay, I just added it to the top & it looks like it worked!!!!

Awesome!  Let me test it out a few a workstations, and then I will accept your answer
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