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no audio with Pinnacle Realtek AC 97 problem???

Posted on 2004-03-24
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Solution Title: no audio with Pinnacle Realtek AC 97 problem????
Author: cbreton49
Points: 0   Grade: A
Date: 03/24/2004 12:37PM PST
      
Solution Title: no audio with Pinnacle realtek ac97 problem???
Author: cbreton49
Points: 0   Grade: A
Date: 03/24/2004 12:22PM PST
     
I recently purchased pinnacle studio 9 AV/DV and having trouble capturing AUDIO - no audio at all.  Do I have to add a driver to the realtek ac 97 to be compatable with my wind XP.  The video is fine, and am using analog and I tried three other programs to capture and just the audio will not capture.  Please advise??  Thanks!!  Carol   <e-mail edited out by CetusMOD>
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Question by:cbreton49
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LVL 69

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by:Callandor
ID: 10671996
What is your source?  If it is an external source, you will need to make sure the audio cable goes to the correct jack.  If it's an onboard sound card, you need to check in the BIOS which jack is configured as line-in, because some motherboards let you use the different jacks for different functions, depending on the configuration.
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Author Comment

by:cbreton49
ID: 10672101
My source is a canon camcorder analog, with a cable from the camcorder to the white and yellow intake ports on the capture card, back of my pc.  the cable splits at the end, one to the video and one to the audio jaks.  how would i check the bios as to which jak is configured for this line in?
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by:Callandor
ID: 10672149
If you have a capture card with yellow and white "intake" ports, I'll bet you have a red one also, which means this is probably not an onboard sound card.  Yellow is typically composite video, and red and white are the audio.  You may not have audio capture drivers installed.  Go into device manager, click on the Sound, video and game controllers and see if there is an audio capture device in there.  If there isn't, you need to install it from your soundcard media disk.
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Author Comment

by:cbreton49
ID: 10672316
This capture card I just installed with the pinnacle program.  It does not have a red port on it.  I know I have wind xp home version 2002 service pack 1, intel pent 4 HP pavilion a250n, CPU 2.60 GHz, 120 GB ultra DMA hard drive, DVD+RW/CD-RW, AGP 8x graphics card, w/64 MB DDR memory & tv out, NVIDIA card GE force, Realtek AC 97 audio (kb833846)   I installed the pinnacle pci board when I got the program.  I''m at work but as soon as I go home I will check the device manager unless you can get that info from what I just said I have.  Maybe there is another jak I should be plugging into - it came with Windows Movie Maker in it so wouldn't ya think it should have all that is needed?  I mainly got the pinnacle studio 9 AV/DV because it was reccomended and it had the analog connect.
You'll get all my points if you solve my problem :)  
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by:Callandor
ID: 10673594
If it only has one white port, then it's mono audio.  The presence on red and white would mean stereo.  I'll wait to hear what happens when you check device manager.
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Author Comment

by:cbreton49
ID: 10673732
got into device manager and I have under audio: sound playback: default device: Realtek AC97 Audio
sound recording:  default device:  Realtek AC97 Audio
MIDI music playback:  default device:  Microsoft GS Wavetable SW Synth
I made sure all the volumes were on and up to high and even made sure nothing was mute.  Also clicked on Mono in recording, (because the white and yellow is mono)  I am presently downloading driver upgrades for Realtek driver and NVIDIA driver, I hope this doesn't make things worse.  When it's done I will try again.
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Author Comment

by:cbreton49
ID: 10678493
I wish I could add photo's I took of the back on my computer and camera, there is/are round  4-(could be 5) prong ports right next to the analog jaks, there is also an identical one on the camera,  could that be for a cable to capture audio?  After downloading and upgrading, it still was the same.  I did hear a bleeb and that was new, but it was brief and not speech per say.  Still frustrated but I feel I am sure learning!!  :(
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Expert Comment

by:Callandor
ID: 10683140
If it's 4-pin, that's likely to be an s-video port, which yields higher quality video than composite - use it if you can.  In device manager, did you see anything that ended with WDM Audio Capture?  That would be the device that captures sound.  In the Pinnacle Studio 9 program, that is what you set for your audio device.
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Author Comment

by:cbreton49
ID: 10683676
Boy I have tried everything.  No I don't see anything like that, WDM Audio Capture.  I see: Unimodum Half-Duplex Audio Device; Pinnacle DV/AV; Realtek AC 97 Audio; Audio Codecs; Legacy Audio Drivers; Media Control Devices; Legacy Video Capture Device; Video Codecs.   I have a card in back of the computer that has my Monitor hook up and on the same slot has: yellow port 'says Audio out' and a 4 pin that says 's-out'.  I installed with my Pinnacle program a card that has:  a firewire; a yellow port - then says 'video in' - then 4 prong then, white port - then says 'video out' - then another 4 pin.  I ordered a 4-pin cable today, and the camcorder has the 4-pin hole as well.  I am very down about this whole thing.  But, I haven't given up.  Does any of this info help?  Is there something I am missing?  I really appreciate you being patient and helping.  Thanks.
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by:Callandor
ID: 10684227
You really need a WDM Audio Capture driver to use the analog capture facility of the card.  What camcorder do you have?  Is it a DV camcorder?  If it is, a Firewire connection to your card's Firewire port would be the easiest thing, and solve all this.
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by:cbreton49
ID: 10684619
I have a Canon Hi 8 - analog camcorder.  I wish it were a DV.  Where can I get the WDM Audio Capture driver and to I just download the driver or is it a card I would install?  Should I uninstall the PCI that came with Pinnacle?  Thanks again.
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Expert Comment

by:Callandor
ID: 10687588
Did the Pinnacle card come with software drivers?  There should be a setup program on a disc that came with it.  If not, post the exact model of the card and I'll look around for it.
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Author Comment

by:cbreton49
ID: 10689758
Yes, it came with software and I did install it.  But, maybe the software was just for the program.  Tonight, I will take out the card and find the model number.  I will also look at those disks and see if there is more to install than what I did.  I also have an S-video cable that I will try and use.  I have updated all that I can, I found 1 more last night and it had to do with the Realtek AC 97 - I also spent hours looking for the WDM Audio Capture driver - and spent time at driver.com but it seemed I just didn't know enough to download just anything whereas, the WDM 'audio' was not specifically listed.  There was, however, a 'video' one I could've downloaded but I didn't because I wasn't sure of it, if it would've 'included' the audio.  I did download the driver tool kit - and printed out a list of drives in my pc that it found.  I will look them over as well to see if any of what you have suggested may be there.  Sorry for the frustration, and thanks again.
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Author Comment

by:cbreton49
ID: 10689767
P.S. I forgot to mention I will post all that I find :) if anything!!
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Expert Comment

by:Callandor
ID: 10691031
Ok, I'll wait to see what you come up with.
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Author Comment

by:cbreton49
ID: 10693648
Well, I have done all I can up to this point.  Updated, re-installed, tried the s-video cable, checked and installed all drives and setups on disk, took it apart and got these numbers off the card:  0344   &   51014151   &203560653940623855 (i think is the UPS code)  Pinnacle systems GmkH   &   N1879   &   Pinnacle systems, Bending V1 0A, 51015777 not sure which is the model number, it didn't specify.  It's been a week and I still haven't heard from anyone connected with Pinnacle from the webboards, nor the CEO of whom I did email as well.  I have gone over and over the support and help websites and read most   I also ran a drive toolkit check and came up with these drives on my system that have anything to do with sound, videos, and games:  NVIDIA GeForce4 MX 440 with AGP8X;  Realtek RTL8139 Family PCI Fast Ethernet NIC;  Pinnacle DV/AV;  Realtek AC'97 Audio;  Legacy Audio Drives;  Legacy Video Capture Devices;  Video Codecs;  BDA Slip De-Framer;  NABTS/FEC VBI Codec;  Closed Caption Decoder;  Microsoft Kernel GS Wavetable Synthesizer;  World Standard Teletext Codec;  Microsoft Kernel DLS Synthesizer;  Microsoft Streaming Service Proxy;  Microsoft Streaming Clock Proxy;  Microsoft Kernel System Audio Device;  Microsoft Kernel Wave Audio Mixer;  Microsoft WINMM WDM Audio Compatibility;  Microsoft Streaming Tee/Sink-to-Sink Converter;  BDA IPSink;  Microsoft Streaming Quality Manager Proxy;  Microsoft Kernel DRM Audio Descrambler.  No WDM capture drive!  I hope the info I have provided can be of some help, if any and short of buying a new camcorder with DV - I am at a loss.  

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Accepted Solution

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Callandor earned 135 total points
ID: 10694907
I looked up your capture card, and it looks like this is it: http://www.pinnaclesys.com/ProductPage_n.asp?Product_ID=2050&Langue_ID=7

I am not absolutely sure, but this does not have an audio capture port - the white plug must be something else (check your manual and see what it says it's for).  Is your Realtek AC97 a separate PCI sound card, or onboard motherboard audio?  If the connectors to your speakers are on the bottom edge, it's likely a motherboard audio, and your audio capture wires need to go to the line-in jack.

I found what looks like WDM drivers that someone was using, but couldn't find a place to download them:
---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5080 (English)
Driver Attributes: Final Retail
Date and Size: 2/11/2003 15:34:52, 696284 bytes


Try this site for Realtek audio drivers (they have a lot more, but this may work):
http://members.driverguide.com/driver/detail.php?driverid=88478

user: drivers
password: all
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Author Comment

by:cbreton49
ID: 10695380
The white plug is for video out, like to the TV - there doesn't seem to be an audio in port at all, that is why I tried the 4-pin video in the hopes that both got transferred, but not.  There isn't a seperate sound board.  The only other board in the computer other than the one I installed is the motherboard so I will assume that the Realtek is part of it.  I will check those sites and get back to you.  I have been to that driverguide.com several times but wasn't sure which to try and download.  I will go there again...
0
 

Author Comment

by:cbreton49
ID: 10696908
Well, I went to the site and downloaded that driver - I believe we did it, well, YOU did it.  The sound does capture, not very loud but it is working, yea !!!!!!!   I played with all the dials and gauges and everything related with the sound and couldn't get it any louder, it is very faint but it DID capture because I could hear it through my speakers on playback (edit).  What a battle this has been!  Thanks so much and thanks for your patience and perserverance.  I am so glad you didn't abandon me half way through.  So, how do I give those points to you?  Do I just click accept?  Gosh I hate to let you go, case I run across another problem, lol !!  It still amazes me at the NO response from Pinnacle.  Well, let me know!!??  
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Expert Comment

by:Callandor
ID: 10697109
I'm glad you finally got to the bottom of this, too!  Just click Accept next to my last post, which has the solution that worked for you.  You need to give a grade A, B, or C, depending on how helpful the solution was (A is best, C means barely helped at all).  If you have another problem, just post in the appropriate area - if I don't visit that area, some other expert should be able to help.  If it has to do with Hardware or Desktops, I'll see it, but there are a lot of other helpful people here, too.
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