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User unable to access exchange server via web interface.

msprinkle
msprinkle asked
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Last Modified: 2010-03-05
I have one user who is unable to access exchange server via web interface. I have web service enabled for this user and other users are able to access thier accounts via web with no problem. He is able to access locally with no problem but not from the web.
The user gets the following error.

HTTP/1.1 401 Unauthorized

I have reset his password with the same results.
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David WilhoitSenior Consultant, Exchange

Commented:
Could be a browser issue. Can he access the web interface from inside the office, or on a different machine than he usually does?

D

Author

Commented:
I tried to login from my workstation with the same reslults....I was able to login to my account with no problems.

Commented:
Check his mailbox settings in Exchange.  I believe there is a selection in the exchange ADUC mmc to allow for Outlook WebAccess on the account.

Exchange ADUC
Advanced
User Account
Protocol Settings
Http (and I think it is a check mark to allow Mailbox to be accessed)

That is going straight from memory since I am not around an Exchange Box.

Author

Commented:
I'll check
David WilhoitSenior Consultant, Exchange

Commented:
I assume Exchange 2000? If so, what version of Outlook at his desktop?

D
Senior Consultant, Exchange
Commented:
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Author

Commented:
Thanks Kidego,
Answer was exactly what I needed.
David WilhoitSenior Consultant, Exchange

Commented:
Excellent!! Nothing feels as good as resolving an issue :)
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