User unable to access exchange server via web interface.

I have one user who is unable to access exchange server via web interface. I have web service enabled for this user and other users are able to access thier accounts via web with no problem. He is able to access locally with no problem but not from the web.
The user gets the following error.

HTTP/1.1 401 Unauthorized

I have reset his password with the same results.
msprinkleAsked:
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David WilhoitSenior Consultant, ExchangeCommented:
If you receive a 401 Access Denied error when you go to http://<server>/exchange and a 404 Not Found error when you go to http://<server>/exchange/<user name>, the user you are attempting to authenticate as probably does not have a Simple Mail Transfer Protocol (SMTP) address that matches the SMTP domain set on the properties of the virtual directory in Exchange System Manager.

 http://go.microsoft.com/fwlink/?LinkId=3052&ID=293386

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David WilhoitSenior Consultant, ExchangeCommented:
Could be a browser issue. Can he access the web interface from inside the office, or on a different machine than he usually does?

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msprinkleAuthor Commented:
I tried to login from my workstation with the same reslults....I was able to login to my account with no problems.
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sr75Commented:
Check his mailbox settings in Exchange.  I believe there is a selection in the exchange ADUC mmc to allow for Outlook WebAccess on the account.

Exchange ADUC
Advanced
User Account
Protocol Settings
Http (and I think it is a check mark to allow Mailbox to be accessed)

That is going straight from memory since I am not around an Exchange Box.
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msprinkleAuthor Commented:
I'll check
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David WilhoitSenior Consultant, ExchangeCommented:
I assume Exchange 2000? If so, what version of Outlook at his desktop?

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msprinkleAuthor Commented:
Thanks Kidego,
Answer was exactly what I needed.
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David WilhoitSenior Consultant, ExchangeCommented:
Excellent!! Nothing feels as good as resolving an issue :)
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