?
Solved

Exchange 5.5 ASP 0115 error

Posted on 2004-03-24
11
Medium Priority
?
3,007 Views
Last Modified: 2010-03-05
I have a customer running Exchange 5.5.

They called and said when they try to access Outlook Web, they get the following message.

error 'ASP 0115'
Unexpected error

/exchange/USA/logon.asp

A trappable error occurred in an external object. The script cannot continue running.


I haven't been out there yet, but didn't know if anyone could give me a heads up on what the problem migh be.

thanks,

Patrick
0
Comment
Question by:truth_talker
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
11 Comments
 
LVL 24

Accepted Solution

by:
David Wilhoit earned 2000 total points
ID: 10673950
http://support.microsoft.com/default.aspx?scid=kb;en-us;320514

I've used this several times, and it always works for me. Let me know if it works for you...

D
0
 

Author Comment

by:truth_talker
ID: 10673989
Thanks, i found another article that said to do the SP4 update to fix it, but this i'll try first.

Patrick
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10674011
Be careful, SP4 breaks your ability to use the change password funtion with OWA 5.5 and IIS 5

d
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:truth_talker
ID: 10680780
I'm using Exchange 5.5 on NT4.0 Server.

I'd rather not do the SP4 update and wait until they upgrade to SBS 2003 with Exchange later this year.

The first suggestion didn't work, so my only alternative other than waiting would be to install SP4.

Patrick
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10684386
Sorry, thought you meant SP4 for Windows 2000.... by all means, install SP4 for Exchange!! Also go to Technet Security Bulletins, and download the latest post SP4 fix for OWA that came out last October.

D
0
 

Expert Comment

by:jenny30534
ID: 10779788
Try this
support.microsoft.com/default.aspx?kbid=818709

I had tried everything to fix it and nothing worked until I appled this hotfix.

Jennifer
0
 

Expert Comment

by:simon2k
ID: 10872311
Thanks Jenny !

Been looking for a solution for this for quite some time now - your link did the job.

Thomas
0
 

Expert Comment

by:chucksel
ID: 10987038
To fix my Exchange 5.5 server w/OWA running on it I also used:

support.microsoft.com/default.aspx?kbid=818709

that jenny30534 suggested and it worked! No more rebooting or stopping and starting a "hung" www service! I want to add some info to this in that this server already had SP4 for a few years and OWA worked flawlessly up until a few months ago when I installed Trend Micro's ScanMail for Exchange v3.52. I am not saying that this was definitely the cause, just letting you all know that right after or soon after it was installed, problems began with OWA hangs with:

error 'ASP 0115'
Unexpected error

/exchange/USA/root.asp

A trappable error occurred in an external object. The script cannot continue running.

Thanks for sharing, all!

Chuck
0
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10987250
Nope, only Outlook 2003 can cause the 4th entry....
I've not seen ScanMail cause this either, but then, you never know what you'll get when installing software.....

D
0
 

Expert Comment

by:unipol
ID: 11024865
Well done - I've been looking for a solution for this for weeks - of course it is Outlook 2003 - that's what's changed for one or two users.

We should warn people generally

OUTLOOK 2003 BREAKS OWA ON EXCHANGE 5.5

At least microsoft noticed
0
 

Expert Comment

by:kishenhawkins
ID: 11760386
ok, i have the same problem. put a user on outlook 2003 yesterday and now get the same error from OWA.
Running Exchange 5 on NT4.

How to solve this problem??
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Read this checklist to learn more about the 15 things you should never include in an email signature.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video discusses moving either the default database or any database to a new volume.
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question