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e-mail just will not delete......

Posted on 2004-03-24
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Last Modified: 2010-03-05
ok this is the deal...I have a user that is checking their mail remotely using OWA and when they click on certain e-mails within their inbox a virus message is through up and the message is probably deleted, but the user can not delete the message from their inbox. When the user comes back into the office and downloads their mail its stuck at the message that has the virus on it....whats going on..how can I purge or completely get rid of his mail that it's in his inbox.

any idea?
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Question by:duemes
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by:mattisflones
ID: 10674496
Hi duemes,
Do you have any AV that might quaranene it in the mailbox?

Mattis
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by:sr75
ID: 10674515
not recommended, but if at your last resort ONLY!

On the Exchange Server, browse the M: Drive (Mailbox Info Store) and locate the users folder and delete the Email.  Again, not recomended.  Should get a AV solution on the server and allow it to quarentine the viruses.
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by:infotrader
ID: 10674521
When you say >>"user comes back into the office and downloads their mail" I assume you guys are using POP3 instead of Exchange Server setting?

Well, have you tried telling the user to disable the "preview" when in OWA and delete the files that way?  Make sure the user delete the message out of the "Deleted Items" folder after he deletes the mail out of his inbox as well.

If that doesn't work, you should be able to log into the Exchange box as the Administrator, open up his email using outlook, turn off preview, and delete the email.

- Info
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Author Comment

by:duemes
ID: 10675924
mattisflones:
I am using Trend ScanMail for Exchange

sr75:
When I browse to the M drive it states 'Access Denied' - I guess root (Administrator) doesn't have access to users folders?

any ideas
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by:mattisflones
ID: 10676368
duemes, i use the same AV and viruses pass right through it.. but my Trend Server Protect gets it in the mailstore and quarantene it elsewhere.. I guess ScanMail just does not cut it when it comes to the latest viruses...
Try setting the Scanmail to delete instead of quarantene or move.. that might resolve your problem.

Use the message tracking center in Exchange Admin to get the mail and get it that way...
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Author Comment

by:duemes
ID: 10690657
can i use 2.8 on a Exchange 2000 server....I dont think so...right???
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by:mattisflones
ID: 10690717
Dont know, never used it.. I use the 5.5... but propably not..
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by:duemes
ID: 10694034
It appears that when I installed MailSweeper or ScanMail...something was screwed up....I uninstalled them both, after hearing the version of ScanMail that I have should be installed on Exchange 2000 servers....

all fixed!!
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by:mattisflones
ID: 10694718
:-) Great! So some kind of quaranteene problem it was...

(didnt you have the scanmail on the exchange before???)
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Author Comment

by:duemes
ID: 10694937
no I recently purchased this software and thought it would work with Exchange 2000.....
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Accepted Solution

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WesLennon earned 0 total points
ID: 10766615
Question has been answered by the Autor, PAQ - Refund.

Thank you,

Wes Lennon
Director of Community Services
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