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schedule of deprecated support for Oracle Products

Posted on 2004-03-25
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Hello,

I'm looking for a schedule of deprecated support for Oracle Products.

By this, I mean a current schedule of when certain oracle products will run out in terms of standard support.

Ideally, I'd like a fairly comprehensive support schedule which includes the Designer 6 / 6i / 9i Suites and the Developer 6i / 9i Suites.

An accepted answer MUST include the final support date for Forms 6i.

Thanks for your help.

JTrifts
PS I'm sure this is on metalink but am having account problems at the moment...
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Question by:jtrifts
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8 Comments
 
LVL 48

Expert Comment

by:schwertner
ID: 10675687
General Notes For Oracle Developer (6i) (for E-Business Suite):

Product Information:

Oracle Developer (6i) certfications reflected here includes Oracle Forms 6i, Oracle Graphics 6i & Oracle Reports 6i for E-Business Suite 11i.
See "E-Business Suite" for additional certification details and platform notes.
Desupport Information:
E-Business Suite customers using Oracle Forms and Reports 6i will remain supported, for 11i related issues only, for the lifecycle of E-Business Suite 11i.

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LVL 48

Expert Comment

by:schwertner
ID: 10675690
Desupport Information:

RDBMS 8.1.7: E-Business Suite 11i customers (with certified combinations) running against 8.1.7.4 will remain supported until 01-January-2005.
 
E-Business Suite 11.0.3 customers (with certified combinations) running 8.1.7.4 Applications databases in Split Configurations will remain supported for the supported life of E-Business Suite 11.0.3. (See 8.1.7's desupport notice for further details.)

RDBMS 8.0.6 was desupported 30-SEP-2001. E-Business Suite customers (with certified combinations), and the underlying Technology Stack, running 8.0.6 client code in Split Configurations will remain supported until further notice.

RDBMS 7.3.4 was desupported 31-DEC-2000. E-Business Suite customers (with certified combinations) running 7.3.4 client code in Split Configurations will remain supported until the 10.7 desupport date of 30-JUN-2003. See Extended Support will be available for 10.7. for further information
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LVL 4

Author Comment

by:jtrifts
ID: 10675710
Hi schwertner,
Good to hear from you again...

Can you help me decipher what this means?  I have no known involvement with E-Business Suite.  We develop Forms 6i Insurance applications on top of an Oracle 8.1.7.4 DB.

Does the above imply then that Forms 6i and Oracle 81.7.4, by association are thereby supported until 01-January-2005?

Thanks,
JT
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LVL 48

Expert Comment

by:schwertner
ID: 10677346
Hello Jtrifts,

Forms 6i will stay forever in Oracle.
This is so because this is the last Release of forms which can run in Client/Server. Forms 9i/10g are ONLY Intranet/WEB oriented. They need Jinitiator, Forms/reports server, HTTP Listener and so establish an 4 tier architecture.

So Oracle continues to support Forms 6i. Example: In Oracle 9i is used AL32UTF8 character set. Oracle delivers patch to Forms 6i which can also to use this character set.

There are so much applications with Forms 6i that it is not possible to desupport Forms!
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LVL 4

Author Comment

by:jtrifts
ID: 10677578
Um...I think we may be at cross purposes.  

I certainly understand the difference between 9i and 6i, which is why I need to bottom this issue out. (I need to make a statement re: support for one of our own products built on 6i environment.)

Regardless of whether or not it's the last c/s version, I find it difficult to believe that Oracle will support it as part of its standard support agreements <em>ad infinitum</em>.

Can you popint me to your reference?

Cheers,
JT
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LVL 48

Accepted Solution

by:
schwertner earned 1000 total points
ID: 10678013
You have right. will try to email you this as word doc if your email is in your profile.

Note 228666.1

Product Details:      Platform(s) Details:
Product:      Oracle Forms 6i
Product Version(s):      6.0.8.x
      Platform(s):      Platform Version(s):
ALL Platforms      ALL

Desupport End Dates:
Error Correction Support (ECS):      31-JAN-2005
Extended Support (ES):      31-JAN-2008
Extended Maintenance Support (EMS):      31-JAN-2007
Product Obsolescence / Desupport Information:
Oracle Corporation announces the end of Error Correction Support for Oracle Forms 6i version(s) 6.0.8.x on the following platform(s): ALL Platforms, effective 31-JAN-2005. Oracle Corporation recommends customers upgrade/migrate to the following as soon as possible to maintain the highest level of support: Oracle Forms 9iAS 9.0.x on any Oracle certified platform. ES will be provided until 31-JAN-2008, if the customer has a current support contract in place.
ES includes the following:      ES does NOT include the following:
Telephone and Electronic support, consisting of: o      Answers to customers' questions o      Assistance with migration plans to a supported platform and/or product o      Workarounds, where possible      o      Error Correction Support (ECS) - No new bug fixes o      Backporting of fixes o      Certification with supported products, newer operating system versions or new compilers o      Escalation support, response time adherence and skill availability
EMS will be available until 31-JAN-2007, if the customer purchases EMS and has a current support contract in place.
EMS includes the following:      EMS does NOT include the following:
Continuance of full metals services, consisting of: o      Error Correction Support (ECS) o      Answers to customers' questions o      Assistance with migration plans to a supported platform and/or product o      Backporting of fixes o      Escalation support, response time adherence and skill availability o      Workarounds, where possible      o      Certification with supported products, newer operating system versions or new compilers
Customer Action:
To upgrade/migrate, U.S. customers must contact Oracle Support Services at +1.800.223.1711. (NOTE: Non-U.S. customers must contact their Oracle Local Support Center (LSC).) See http://www.oracle.com/support/index.html for further details.

Exceptions and/or Miscellaneous Information:
o      E-Business Suite Customers:
§      E-Business Suite customers using Oracle Forms 6i will remain supported, for 11i related issues only, for the lifecycle of E-Business Suite 11i.
o      Migration Path Details:
§      Current Version ==> Migration Version
§      Oracle Forms Builder 6.0.8.x ==> Oracle 9iAS Forms Builder 9.0.x
§      Oracle Forms Client/Server & Character Mode 6.0.8.x ==> Oracle 9iAS Forms Services 9.0.x
§      Oracle Forms Server 6.0.8.x ==> Oracle 9iAS Forms Services 9.0.x
§      Oracle Graphics Builder 6.0 ==> Oracle 9iAS Business Intelligence Beans Oracle Graphics Runtime 6.0
§      Oracle 9iAS Business Intelligence Beans Oracle Translation Builder 6.0 ==> Oracle Translations Hub

·      This desupport notice was originally published 07-FEB-2003 and emailed (via Oracle MetaLink) to the U.S. customer's contact currently on file with Oracle Corporation. (NOTE: If the contact information is not current, please update these details in Oracle MetaLink (http://metalink.oracle.com) under "User Profile" or email the current contact information and CSI# to OBSSUPP_US@oracle.com.)
·      This document is for informational purposes only, and is intended to outline Oracle Corporation's current migration path. The information in this document is subject to change without notice at Oracle Corporation's discretion. In accordance with Oracle Corporation's current transfer policy, future releases of Oracle programs (migration paths) are provided to customers who have a valid support contract only.
·      Customers with a current support contract should view the current desupport notice via Oracle MetaLink under "Certify & Availability" ==> "1. View Certifications by Product" ==> "Desupport Advisories and Notices" or under Doc ID: 228666.1.
 

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LVL 4

Author Comment

by:jtrifts
ID: 10712431
Hi Schwertner,
Thanks for the reference.
I have now registered with Oracle MetaLink and have confirmed the information you've provided.
Thanks for your help/efforts.
Look forward to working with you again in the future.
Cheers,
JT
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LVL 48

Expert Comment

by:schwertner
ID: 10714305
Thanks!
Good Luck!
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