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email error

Posted on 2004-03-25
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Last Modified: 2013-12-17
the following was an error that a user encountered,  what would the explanation be on this one and how to determine which server generated this error. the sending or the recieving???


Final-Recipient: RFC822; RAMMARELL@XXXXX.com
Action: failed
Status: 4.4.6
X-Supplementary-Info: MSEXCH:MSExchangeMTA:Columbia:MGEN03P
X-Display-Name: XXXXXXXXXXXXXXX


 A configuration error in the e-mail system caused the message to bounce between two servers or to be forwarded between two recipients. Contact your administrator.The MTS-ID of the original message is:c=US;a= ;p=SCANA;l={A2771D83-88-040324232338Z-32889
    MSEXCH:MSExchangeMTA:Columbia:MGEN03P
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Question by:dtooth71
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Accepted Solution

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jlevie earned 750 total points
ID: 10677081
I think that error is trying to say that the tartget address is part of a mail loop. Like when user1 forwards mail to user2 and user2 is set up to foreard mail to user1. That represents an infinite loop and mail servers try to catch that and bounce the message.

It isn't possible tell from the above which server detected the loop. There should have been a "Reporting MTA" or silimlar in the bounce that would tell which server it was. Even without that looking at the envelope headers on the original copy of the bounce will reveal what servers have handled the message. If the envelope headers only show the local server that would be the one with the problem, otherwise it will be the remote MTA.
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Author Comment

by:dtooth71
ID: 10677876
so since we can't determine which end the error is comming from it will be dificult to trouble shoot and avoind this error in the future??????
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Author Comment

by:dtooth71
ID: 10677877
so since we can't determine which end the error is comming from it will be dificult to trouble shoot and avoind this error in the future??????
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LVL 40

Expert Comment

by:jlevie
ID: 10683825
No, that's not true. You do have to look at the original copy of the bounce in most cases. A user that forwards a bounce to you and asks why the bounce occured may loose the envelope headers when they forward the message. I ask users to save the bounce as a file and then send me that file as an attachment.
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