VSACIT
asked on
HELPSVC.EXE using 90+% CPU Utilization
I have a user whos HELPSVC.EXE loads itself (he is not opening Windows Help) and starts maxing out his CPU. Normally happens everyday after machine has been on for a few hours. I have not been able to establish any possible causes.
Thank you,
Ben (VSACIT)
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Machine Specs:
MPC T2000 2.5G Laptop
1 Gig RAM
Windows XP SP1
Updates recent from 1 month ago
Common apps:
Office 2002
IBM Client Access V5R2
IBM WDSC Suite (v5.0)
Thank you,
Ben (VSACIT)
--------------------------
Machine Specs:
MPC T2000 2.5G Laptop
1 Gig RAM
Windows XP SP1
Updates recent from 1 month ago
Common apps:
Office 2002
IBM Client Access V5R2
IBM WDSC Suite (v5.0)
ASKER
LucF,
Can you explain this HijackThis applications? I work for a business and I personally find that application to be "shady" at the least. Can you define how HelpSVC could be illegal? I thought it was was related to the Windows Help service.
Sunray,
Thanks for the suggestion, but I have looked through http:Q_20822905.html and found serveral attempts and no real resolution. I have tried all of them and am waiting for the user to let me know when it breaks again.
Thanks,
Ben (VSACIT)
Can you explain this HijackThis applications? I work for a business and I personally find that application to be "shady" at the least. Can you define how HelpSVC could be illegal? I thought it was was related to the Windows Help service.
Sunray,
Thanks for the suggestion, but I have looked through http:Q_20822905.html and found serveral attempts and no real resolution. I have tried all of them and am waiting for the user to let me know when it breaks again.
Thanks,
Ben (VSACIT)
ASKER CERTIFIED SOLUTION
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VSACIT,
Try fixing help and support using this http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
and I donot think helpsvc.exe is a bad one.
Try fixing help and support using this http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
and I donot think helpsvc.exe is a bad one.
ASKER
Thank you, I was able to use the HijackThis utility to find a new application that was doubly installed and loading 2 services and 2 executables.
Ben (VSACIT)
Ben (VSACIT)
Glad to help Ben.
LucF
LucF
This issue was resolved with SP1.
http://support.microsoft.com/?kbid=839017
Or you can simply turn off the Help and Support service from Control Panel -> Administrative Tools -> Services
http://support.microsoft.com/?kbid=839017
Or you can simply turn off the Help and Support service from Control Panel -> Administrative Tools -> Services
I have the same exact problem, just started out of no where. What a crock of....
So what is it I do when this happens, my server is running so slow it's hard to be productive.
So what is it I do when this happens, my server is running so slow it's hard to be productive.
I would like to find out if this is the legal helpsvc.exe or something different. Can you use this tool and post the logfile:
http://209.133.47.200/~merijn/files/HijackThis.exe
Greetings,
LucF