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HELPSVC.EXE using 90+% CPU Utilization

Posted on 2004-03-25
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Last Modified: 2011-08-18
I have a user whos HELPSVC.EXE loads itself (he is not opening Windows Help) and starts maxing out his CPU.  Normally happens everyday after machine has been on for a few hours.  I have not been able to establish any possible causes.


Thank you,
Ben (VSACIT)

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Machine Specs:
MPC T2000 2.5G Laptop
1 Gig RAM
Windows XP SP1
Updates recent from 1 month ago

Common apps:
  Office 2002
  IBM Client Access V5R2
  IBM WDSC Suite (v5.0)
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Question by:VSACIT
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9 Comments
 
LVL 32

Expert Comment

by:Luc Franken
ID: 10677010
Hi VSACIT,

I would like to find out if this is the legal helpsvc.exe or something different. Can you use this tool and post the logfile:
http://209.133.47.200/~merijn/files/HijackThis.exe

Greetings,

LucF
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LVL 49

Expert Comment

by:sunray_2003
ID: 10677055
Looks like it is part of help and support in xp

http:Q_20822905.html
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Author Comment

by:VSACIT
ID: 10677310
LucF,

Can you explain this HijackThis applications?  I work for a business and I personally find that application to be "shady" at the least.  Can you define how HelpSVC could be illegal?  I thought it was was related to the Windows Help service.

Sunray,

Thanks for the suggestion, but I have looked through http:Q_20822905.html and found serveral attempts and no real resolution.  I have tried all of them and am waiting for the user to let me know when it breaks again.

Thanks,
Ben (VSACIT)
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LVL 32

Accepted Solution

by:
Luc Franken earned 500 total points
ID: 10677386
Here you can see what hijackthis is for:
http://www.spywareinfo.com/~merijn/htlogtutorial.html

also 209.133.47.200 is the IP address of spywareinfo.com but I'm giving the IP-address as spywareinfo is being blasted by a DDoS at the moment. You can also download (if you don't trust it) hijackthis from here:

http://www.spywareinfo.com/~merijn/files/HijackThis.exe

LucF
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LVL 49

Expert Comment

by:sunray_2003
ID: 10677418
VSACIT,

Try fixing help and support using this http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

and I donot think helpsvc.exe is a bad one.
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Author Comment

by:VSACIT
ID: 10686813
Thank you, I was able to use the HijackThis utility to find a new application that was doubly installed and loading 2 services and 2 executables.

Ben (VSACIT)
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LVL 32

Expert Comment

by:Luc Franken
ID: 10686857
Glad to help Ben.

LucF
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Expert Comment

by:BlazerMan
ID: 11924005
This issue was resolved with SP1.
http://support.microsoft.com/?kbid=839017

Or you can simply turn off the Help and Support service from Control Panel -> Administrative Tools -> Services
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Expert Comment

by:ntwrkadmn
ID: 14857763
I have the same exact problem, just started out of no where. What a crock of....

So what is it I do when this happens, my server is running so slow it's hard to be productive.
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