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Running offline defrag does not reduce database size.

Posted on 2004-03-25
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Last Modified: 2010-03-05
I have an Exchange 5.5 server w/ Back Office 4.5 Standard and the Exchange database has hit the 16GB limit. I have run an offline defrag after having users clean up there mailboxes and the Information store started up fine, but Exchange is still showing sizes on mailboxes that are not true. Now the server is down again because of the store limits. Why did the offline line defrag not reduce and reclaim the space to relieve the 16GB limitation.

Thanks in advance,
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Question by:Jeff_Marshbanks
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Expert Comment

by:Mob-bom
ID: 10678673
Before running the offline defrag, did you shorten the number of days of the deleted items retention?  And then did you run an online defrag after the offline?
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Author Comment

by:Jeff_Marshbanks
ID: 10678708
No and no. Exchange 5.5 is not my specialty. Where do I shorten the deleted items retension?
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Mob-bom earned 2000 total points
ID: 10679532
This should help you out, assuming the deleted items retention is enabled:

XADM: Understanding Deleted Item Retention and Message Deletion Process
http://support.microsoft.com/default.aspx?scid=kb;en-us;258951&Product=ech

XADM: Set Deleted Mail Message Retention Time in Exchange Server 5.5
http://support.microsoft.com/default.aspx?scid=kb;EN-US;246283

XADM: Offline Defragmentation Does Not Reclaim Space After Changing Deleted Items Retention Setting
http://support.microsoft.com/default.aspx?scid=kb;en-us;258951&Product=ech
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Author Comment

by:Jeff_Marshbanks
ID: 10680118
Thanks is not enough, but it is all I have.
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Expert Comment

by:Mob-bom
ID: 10680170
You're welcome; I hope it works out!
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