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owa logon drops out

Posted on 2004-03-25
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Last Modified: 2010-04-08
Hi,

I have a problem to logon OWA.  When I put my user name and password and press OK, IE drops or disppears or closes.

Thank you

ted
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Question by:ActusLendLease
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8 Comments
 
LVL 13

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by:Mob-bom
Mob-bom earned 125 total points
ID: 10679633
Ted,

Is anyone else able to login sucessfully?
Have you tried logging in from another computer?  If you have, was it sucessful?
Do you get an error messages before IE closes?
What OS and version of IE
What is the Exchange version?
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Author Comment

by:ActusLendLease
ID: 10680412
I have not tested on other PC since I only have one pc at home.  But when I try it using other pc from internal company.  owa works.

At home I use XP pro.  IE6.  

Our Exchange is e2k.

Thank you very much for your help.
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LVL 13

Assisted Solution

by:Mob-bom
Mob-bom earned 125 total points
ID: 10680807
Have you ever been able to login from home?
Can anyone else login successfully from outside of the network (ie, at their home)?

Do you get an error messages before IE closes?
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Author Comment

by:ActusLendLease
ID: 10680979
I never is able to logon owa from home.
I knew somebody can use it from their home.
No any error message.

We have another case here.  I can use brower inside the company to logon owa, but some users can not and got error message below:HTTP/1.1 401 Unauthorized.  


Thanks
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LVL 13

Assisted Solution

by:Mob-bom
Mob-bom earned 125 total points
ID: 10681271
Most likely this is an issue on the exchange side related to user rights.  If you haven't already (and you aren't the admin), you should contact your Exchange admin to locate the problem.
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Author Comment

by:ActusLendLease
ID: 10681430
I am a new admin and also am looking into the problems.  Trying to get a quick solution.  Do you think these two issues related to each other?
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LVL 13

Accepted Solution

by:
Mob-bom earned 125 total points
ID: 10681769
Ok, here's a great troubleshooting document for OWA logins: http://support.microsoft.com/default.aspx?scid=/support/exchange/content/whitepapers/owa_tshoot.asp

Take a read and post back!

You may also want to post a pointer question in the Exchange area http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/ with a link back to this question, as I believe its an Exchange issue, not an Outlook issue.
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Author Comment

by:ActusLendLease
ID: 10682250
Thank you for your suggestion.
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