Unable to add "favorites" to Internet Explorer 5.5 in Windows NT

Hello there, I am a lead tech at a Help Desk in a small financial firm in New York City.  One of our users - from our Pittsburgh office - is having this problem.  Whenever she tries to add a favorite website via the "Add to Favorites" button in Internet Explorer 5.5 on Windows NT4 (SP6), she gets the error message: "Unable to create '(URL)': Access is denied."

I have tried having the user log onto other workstations and still gets the error.  I have made her Admin of her local machine, disabled her roaming NT profile and renamed her locally stored profile but she still keeps getting the same message and is unable to add favorites to her Internet Explorer 5.5 favorites toolbar.


I would appreciate your assistance very much with this.  I have a trouble ticket open for this user and would like to close it.  Thank you in advance to all who answer.

Regards,

Ricardo Ramirez
Lead Support Tech
State of Israel Bonds - I.T. Help Desk
LVL 1
Ricardo E. RamírezSenior IT Support TechAsked:
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Asta CuConnect With a Mentor Commented:
Saw this before on NT OS; see if this helps:
http://support.microsoft.com/default.aspx?scid=kb;en-us;177848&Product=ie550

This as well, but of course back up registry if you take the latter route and establish common folders
http://support.microsoft.com/default.aspx?scid=kb;EN-US;158787
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blue_zeeCommented:

I believe this link will give you an idea how to solve the problem, basically renaming the favorites folder and rebooting:
http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/browsers/ie_4.0/1751.psc.html

Zee
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COBOLdinosaurCommented:
Can you post a link to the site they have the porblem with?

Is it possible that they have content advisor enabled, and that is blocking them?

Can they add other sites sites? if not, it could be a problem with the favourites folder... perhaps corrupted.

Cd&
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Ricardo E. RamírezSenior IT Support TechAuthor Commented:
COBOLdinosaur, thanks for the comment but that won't do it.  Content advisor is disabled and this happens when user tries to add any site to Favorites, be it Yahoo.com, Microsoft.com etcetera.  

Blue_Zee, nice try,  but that won't do it.  Other users who log onto this user's PC are able to add favorites to their Internet Explorer toolbar.  
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SunBowCommented:
They don't have write access to the folder that may not exist.  You can try uninstalling either IE or user or both, then adding them back again, or user profile/login script (at least disable them).  As I recall, NT defaults to placing favorites in the \windows directory (bummer), find out where the individual's are, and don't forget scandisk. User could be on separate save area that has run out of space (hmmm, maybe a: ?).  Don't neglect the scandisk or rather, chkdsk option, and have user run their explorer to view the favorites and what the file permissions are for them.
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Asta CuCommented:
Thank you, Ricardo, I'm very pleased that I could be of help to you.
Asta
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Ricardo E. RamírezSenior IT Support TechAuthor Commented:
To "astaec"

Dude, you rock.  No wonder you're in the top 15 !!!
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blue_zeeCommented:

LOL

The King lives!!!

Zee
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COBOLdinosaurCommented:
Ahem!  actually godess of EE is her real title. :^)

Cd&
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blue_zeeCommented:

>>godess of EE<<

Honest?

Zee
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COBOLdinosaurCommented:
There are very few top-experts who have not learned something from Asta, and there are a lot of us who learned what it means to be a real expert by emulating Asta.

Cd&
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blue_zeeCommented:

I should have quoted ONLY "goddess".
;-)

Zee
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Asta CuCommented:
Yikes, I'm blushing my face off.  ":0)  Thanks everyone.  Asta
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Ricardo E. RamírezSenior IT Support TechAuthor Commented:
Asta, guess what?  This fix only works temporarily.  I think there is a policy in our enterprise registry, as per my IT Supervisor.  Every time I log off, I am once again unable to add favorites to my favorites pull-down menu.  I need to go back into the registry each time I log back in, and apply the fix on the Favorites key in "HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders."

Thanks for your help.

aplus_certified69
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Asta CuCommented:
Have you asked your Administrator to give you write access and/or modify the settings so you can forego this fiasco?
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Ricardo E. RamírezSenior IT Support TechAuthor Commented:
Asta, I have "Server Operator" rights, but it seems that the global logon script overwrites the modifications I make on the registry.  Only the IT Techs and IT Management have rights to modify the registry.  Users are not access to "regedit" or to any files in the C:\Winnt folder (where NT 4.0 SP1 resides).  This is the only user in the company having this problem.  I have had her logon on several PCs besides her own and she still gets the same error message.  I don't think that rolling out another PC for the user will fix the problem.

Anybody other there has seen this before?  I have screen captures that I can send you.  Provide me an email address and I will email them to you so you can have a better understanding of what is happening.

Thanks to all in advance.
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Asta CuCommented:
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Asta CuCommented:
Here's Service Pack 6a information for NT Server and more links
http://www.microsoft.com/ntserver/nts/downloads/recommended/SP6/allSP6.asp
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Asta CuCommented:
Definitely read the "read me" and "system requirement" information first, of course.  I'm sure you know all this, but wanted to forewarn to avoid potential complications, since that is not my area of expertise.

Off to work.  I do not use Email processes nor recommend them since it violates this site's Membership Agreement; and all related issues should remain here on this site within the apropos question thread.

Good luck,
Asta
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Ricardo E. RamírezSenior IT Support TechAuthor Commented:
Guys thank you for all your help.  My Supervisor figured this out.  He logged onto the server where the user account was located and gave full access control permission to that user's "Favorites" folder.  
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