troubleshooting Question

Unable to add "favorites" to Internet Explorer 5.5 in Windows NT

Avatar of Ricardo E. Ramírez
Ricardo E. RamírezFlag for United States of America asked on
Web Browsers
20 Comments1 Solution598 ViewsLast Modified:
Hello there, I am a lead tech at a Help Desk in a small financial firm in New York City.  One of our users - from our Pittsburgh office - is having this problem.  Whenever she tries to add a favorite website via the "Add to Favorites" button in Internet Explorer 5.5 on Windows NT4 (SP6), she gets the error message: "Unable to create '(URL)': Access is denied."

I have tried having the user log onto other workstations and still gets the error.  I have made her Admin of her local machine, disabled her roaming NT profile and renamed her locally stored profile but she still keeps getting the same message and is unable to add favorites to her Internet Explorer 5.5 favorites toolbar.

I would appreciate your assistance very much with this.  I have a trouble ticket open for this user and would like to close it.  Thank you in advance to all who answer.


Ricardo Ramirez
Lead Support Tech
State of Israel Bonds - I.T. Help Desk
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