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Outlook 98 tasks appearing mysteriously

Posted on 2004-03-25
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Last Modified: 2010-04-08
I'm a desktop technician for a government department. I got two users this week who reported having up to 40 tasks appearing in their Outlook 98. They have nothing in common, one uses a Blackberry the other doesn't. They both have delegates, but they need them desperately. They both deleted all those tasks once before each of them about 2 weeks prior to making their call for troubleshooting because these tasks came back. Not necessarily in the same time frame. Nobody else in the department have received this problem as of yet.
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Question by:1warrior11
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11 Comments
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10680242
Do you mean reminders that were previously dismissed/deleted?

try running Outlook using the /cleanreminders switch which regens the reminders

Additional info on switches for 98: http://support.microsoft.com:80/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q182/1/12.asp&NoWebContent=1&NoWebContent=1
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Author Comment

by:1warrior11
ID: 10680528
No it's tasks allright. If you look in the Tasks folder they got task1, task2, task3 and so one. The tasks are empty and some of them, when you right-click > Properties, some of them shows one of their delegates as the owner of it. The delegates were removed, but the problem persisted.
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LVL 13

Expert Comment

by:Mob-bom
ID: 10681357
Is it possible that these are tasks that were assigned to someone and the 'keep an updated copy of the task' is selected and whoever the task was assingned to updated the status of the tasks, causing them to reappear?
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Author Comment

by:1warrior11
ID: 10697030
No, it's not possible as the delegate did not create any tasks nor assign any.  The tasks seems to appear when the delegate opens his boss's calendar through file, open, other users folder.
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LVL 13

Expert Comment

by:Mob-bom
ID: 10705500
>>>tasks seems to appear when the delegate opens his boss's calendar

You mean that the delegate can see them but the boss can't, or vice versa?  If so, check the views to see if they differ, i.e., show all tasks, only active tasks, etc
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Author Comment

by:1warrior11
ID: 10709679
Just got another case. This time the user has Windows and Outlook XP, there is no delegates to her tasks folder. Her secretary has owner's permission to her Outlook Today, Inbox and Calendar. No permissions to her tasks and she does not create any. As I said, she has no permissions on the tasks folder, but she has owner's permissions on all these added Tasks folders. Instead of having only the one folder with tasks adding up within the folder, it doesn't create tasks but Tasks folders, and they are not subfolders, they show as independant folders within her Outlook Today. These folders are identified as Tasks 1, Tasks 2 and so on and they are all empty. It's just creating folders not tasks. I asked the server guys if she might have delegates to her Tasks folder showing up on the server but she does not. This user had them showing up, according to her, about 2 weeks ago, she deleted them, they started to re-appear last Friday. She deleted them then and they started to re-appear today, that's when I was able to see her problem first hand.
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LVL 13

Expert Comment

by:Mob-bom
ID: 10714827
>>>according to her, about 2 weeks ago,
>>> deleted all those tasks once before each of them about 2 weeks prior

Sounds like something happened, probably server-side.
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LVL 13

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by:Mob-bom
ID: 10743681
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Author Comment

by:1warrior11
ID: 10749701
Thanks for the tip Mob-bom will try and get back to you!
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Author Comment

by:1warrior11
ID: 10855674
Thanks Mob-bom, it seems to be steady now. I read that Office XP SP3 also fixes that problem.
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Accepted Solution

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Mob-bom earned 250 total points
ID: 10859375
Glad it worked!  You will want to close out your question, here's some info: http://www.experts-exchange.com/Applications/MS_Office/Outlook/help.jsp#hs5

I try not to suggest SP3 due to the "security" feature that seems to cause so much irritation :)
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