troubleshooting Question

HELP! Exchange won't start. SERIOUS problems??

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Heathicus asked on
Exchange
6 Comments1 Solution76609 ViewsLast Modified:
(First things first - 335 points are all I have right now.  When it is time to award points, I will add whatever points I have accrued since then, up to the 500 point max.)

I have 3 servers all configured as DC all running Windows 2000 Service Pack 4, Active Directory (native mode).  One is the PDC with file, dhcp, services, another with DNS and Web, and another for Exchange.

Friday morning I got to work and discovered we couldn't connect to the Exchange server.  Neither Outlook nor with OWA.  I did some checking and the Microsoft Exchange MTA Stacks, Information Store, and Directory Synchronization services would not start.  Further investigation revealed that somehow (I don't know how or why) the entire contents of SYSVOL had been deleted.  There was also replication issues between the servers.  They would all ping one another, but replication failed.  Netlogon was reporting the "no DNS servers" error, but DNS looked fine to me.  Several other minor problems were cropping up as well.

I reapplied a security template, ran the netdiag /fix command and did some other things.  Communication and replication between the servers is now reporting no problems.

However, Exchange will still not start.  I've read every knowledge base article I can find on the errors I am getting. Either the solutions don't apply to my situation, or they just haven't worked.  I am very nervous about trying to repair the database or restore from a backup because I don't want to damage or destroy information if not necessary.

A few of the error/warning messages indicate to me that the problem may still be a communication issue.  Specifically the "Windows NT domain controller for this domain could not be located" error message.

Here are some of the error and warrning messages I am getting in the Application and System logs - the other logs show no warnings or errors:

*******************
FROM APPLICATION LOG:
*******************
Event Type:      Error
Event Source:      MSExchangeFBPublish
Event Category:      General
Event ID:      8197
Date:            3/27/2004
Time:            8:32:43 AM
User:            N/A
Computer:      MAIL
Description:
Error initializing session for virtual machine MAIL. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      Monitoring
Event ID:      9098
Date:            3/27/2004
Time:            8:31:52 AM
User:            N/A
Computer:      MAIL
Description:
The MAD Monitoring thread was unable to read its configuration from the DS, error '0x80041001'.
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeDSAccess
Event Category:      Topology
Event ID:      2103
Date:            3/27/2004
Time:            8:23:07 AM
User:            N/A
Computer:      MAIL
Description:
Process MAD.EXE (PID=2104). All Global Catalog Servers in use are not responding:
RPLCSER.rplc.net
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeFBPublish
Event Category:      General
Event ID:      8197
Date:            3/27/2004
Time:            8:07:43 AM
User:            N/A
Computer:      MAIL
Description:
Error initializing session for virtual machine MAIL. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Resource
Event ID:      9406
Date:            3/27/2004
Time:            7:56:31 AM
User:            N/A
Computer:      MAIL
Description:
There is not enough Performance Monitor memory to display the MTA Connections information.  Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeMTA
Event Category:      Configuration
Event ID:      125
Date:            3/27/2004
Time:            7:56:31 AM
User:            N/A
Computer:      MAIL
Description:
A fatal error occurred reading a value from the directory. No MTA name was found. Contact Microsoft Technical Support. [MTA MAIN BASE 1 12] (16)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      5000
Date:            3/27/2004
Time:            7:56:12 AM
User:            N/A
Computer:      MAIL
Description:
Unable to initialize the Microsoft Exchange Information Store service. Error 0x80004005.
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      1121
Date:            3/27/2004
Time:            7:56:12 AM
User:            N/A
Computer:      MAIL
Description:
Error 0x80004005 connecting to the Microsoft Active Directory.
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2207
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation has completed successfully. Recovery details can be found in the file: C:\Program Files\Exchsrvr\mtadata\.\MTACHECK.OUT\MTACHECK.LOG. [DB Server MAIN BASE 1 67] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2206
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation is now checking queue: /O=RPLC MAIL/OU=FIRST ADMINISTRATIVE GROUP/CN=CONFIGURATION/CN=SERVERS/CN=MAIL/CN=MICROSOFT DXA, the filename of this queue is: 01000029. [DB Server MAIN BASE 1 29] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2206
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation is now checking queue: /O=RPLC MAIL/OU=FIRST ADMINISTRATIVE GROUP/CN=CONFIGURATION/CN=CONNECTIONS/CN=SMTP (MAIL)/CN={FE3FE214-0FAA-4AAB-86FB-35757AFD8337}, the filename of this queue is: 0100002B. [DB Server MAIN BASE 1 29] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2206
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation is now checking queue: MTAWORKQ, the filename of this queue is: 01000028. [DB Server MAIN BASE 1 29] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2206
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation is now checking queue: REFDATQ, the filename of this queue is: 01000026. [DB Server MAIN BASE 1 29] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2206
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation is now checking queue: OOFINFOQ, the filename of this queue is: 01000025. [DB Server MAIN BASE 1 29] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2206
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA database recovery operation is now checking queue: XAPIWRKQ, the filename of this queue is: 01000020. [DB Server MAIN BASE 1 29] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Warning
Event Source:      MSExchangeMTA
Event Category:      Field Engineering
Event ID:      2219
Date:            3/27/2004
Time:            7:53:31 AM
User:            N/A
Computer:      MAIL
Description:
The MTA is running recovery on the internal message database because the MTA was not shut down cleanly. This operation may take some time.  Status updates will be written to the Windows 2000 Event Log. [DB Server MAIN BASE 1 0] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.


****************
FROM SYSTEM LOG:
****************

Event Type:      Error
Event Source:      Schannel
Event Category:      None
Event ID:      36871
Date:            3/27/2004
Time:            6:56:33 AM
User:            N/A
Computer:      MAIL
Description:
A fatal error occurred while creating an SSL server credential.


Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7001
Date:            3/27/2004
Time:            6:56:14 AM
User:            N/A
Computer:      MAIL
Description:
The Microsoft Exchange Directory Synchronization service depends on the Microsoft Exchange MTA Stacks service which failed to start because of the following error:
%%0


Event Type:      Error
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7024
Date:            3/27/2004
Time:            6:56:12 AM
User:            N/A
Computer:      MAIL
Description:
The Microsoft Exchange Information Store service terminated with service-specific error 0.


Event Type:      Warning
Event Source:      NNTPSVC
Event Category:      None
Event ID:      101
Date:            3/27/2004
Time:            6:52:51 AM
User:            N/A
Computer:      MAIL
Description:
The server was unable to add the virtual root '/' for the directory '/Internet Newsgroups' due to the following error: The parameter is incorrect.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.
Data:
0000: 57 00 00 00               W...    


Event Type:      Warning
Event Source:      W3SVC
Event Category:      None
Event ID:      101
Date:            3/27/2004
Time:            6:52:41 AM
User:            N/A
Computer:      MAIL
Description:
The server was unable to add the virtual root '/Exadmin' for the directory '\\.\BackOfficeStorage' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.
Data:
0000: 03 00 00 00               ....    


Event Type:      Warning
Event Source:      W3SVC
Event Category:      None
Event ID:      101
Date:            3/27/2004
Time:            6:52:41 AM
User:            N/A
Computer:      MAIL
Description:
The server was unable to add the virtual root '/Exchange' for the directory 'M:\rplc.net\MBX' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.
Data:
0000: 03 00 00 00               ....    


Event Type:      Warning
Event Source:      W3SVC
Event Category:      None
Event ID:      101
Date:            3/27/2004
Time:            6:52:41 AM
User:            N/A
Computer:      MAIL
Description:
The server was unable to add the virtual root '/public' for the directory 'M:\rplc.net\Public Folders' due to the following error: The system cannot find the path specified.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.
Data:
0000: 03 00 00 00               ....    


Event Type:      Error
Event Source:      MSFTPSVC (also NNTPSVC, SMTPSVC, & W3SVC)
Event Category:      None
Event ID:      105
Date:            3/27/2004
Time:            6:52:27 AM
User:            N/A
Computer:      MAIL
Description:
The server was unable to register the administration tool discovery information.  The administration tool may not be able to see this server.  The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.
Data:
0000: c6 04 00 00               Æ...    


Event Type:      Warning
Event Source:      NETLOGON
Event Category:      None
Event ID:      5782
Date:            3/27/2004
Time:            6:52:12 AM
User:            N/A
Computer:      MAIL
Description:
Dynamic registration or deregistration of one or more DNS records failed with the following error:
No DNS servers configured for local system.  
Data:
0000: 7c 26 00 00               |&..    


Event Type:      Error
Event Source:      NETLOGON
Event Category:      None
Event ID:      3096
Date:            3/27/2004
Time:            6:52:01 AM
User:            N/A
Computer:      MAIL
Description:
The Windows NT domain controller for this domain could not be located.
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