Solved

Having trouble installing a Xerox DocuPrint N32 printer on a small network running Win 2000 Pro

Posted on 2004-03-27
6
550 Views
Last Modified: 2010-04-12
I'm trying to install a Xerox DocuPrint N32 printer on a small network running Win 2000 Pro but not having much luck. There was no software with the printer so I d/l the files at Xerox but not sure which to install first etc. From the server computer I was able to ping the printer IP but now everytime I ping the IP it returns a time out but it lists a lower IP than I listed to ping. I'm not sure if I changed the configurations that were on the printer initiallly or what?... I have tried both the printer's Ethernet jack as well as hooking it up through the parallel port on the print server computer. The printer will print a test page, configuation sheet etc. I am also running through a switch as I am hooked up to satellite DSL. Could the speed of the network be set too fast for the printer to read anything? This is my first night here and it looks like the place to be... to find an expert Help !!! :-)~
0
Comment
Question by:ecritten
  • 3
  • 2
6 Comments
 
LVL 38

Expert Comment

by:Herman D'Hondt
Comment Utility
Fisrt of all, are the IP addresses of the printer and the PC compatible? Without routers the first 3 numbers in the addresses must be the same (e.g. both should be 192.168.0). If they are not, set the printer to a compatible IP address, making sure no other device on the network uses the same address. The address can be set using the printer's buttons.

The printer's Configuration Sheet lists the printer's IP address. To get the PC's address, click on Start>Run, type CMD and click OK. In the DOS window that pops up, type IPCONFIG /ALL and look for the IP address.

Things like firewalls and routers can prevent you from pinging the printer. How complex is your network? You say you use a switch. Any other network hardware? Any software firewalls?

You do not need any special driver files as Win 2k ships with drivers for the N32. Just scroll to Xerox in the printer list that comes up when you run Add Printer. To talk to the printer you need to create a Standard TCP/IP Port. To do that, when prompted to delect the port, click on Create a New Port, and select Standard TCP/IP Port. When the port wizard starts, enter the IP address of the printer. You can accept the default name of the port, or change it to anything you like.
0
 

Author Comment

by:ecritten
Comment Utility
I will go to the office in the morning and check the IP solution in the first paragraph.

As far as firewalls and equipment, the swith is all that connects all of the other computers through to the satellite DSL which I believe has some kind of a stealth firewall but not sure if it is in the software or equipment. But the network is routed through the switch so I wouldn't think that firewall would interfer?

Should I reset the printer to the default settings as I have changed it around and may have some of them malconfigured or should I just try this first? Also I have loaded some of the Xerox sofware that I downloaded from the xerox site. Should I uninstall that before beginning? One of the software programs is CentreWare DP.

Thanks,
Edward
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
Comment Utility
CentreWare DP is only used if you use Novell Netware. As you do not even have a server, you certainly are not using Netware. Hence you may as well get rid of CentreWare - while it may not cause any problems, it is of no use to you whatsoever.
0
6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

 

Author Comment

by:ecritten
Comment Utility
hdhondt,
I found the problem. In the printer installation I had the last number in the IP with a zero preceding it and it would not read it right. I had 192.168.0.092 instead of 192.168.0.92 . Guess I had been too tired to really check everything before asking. Ya gotta love techology...
Thanks,
Edward
0
 
LVL 38

Expert Comment

by:Herman D'Hondt
Comment Utility
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
0
 

Accepted Solution

by:
CetusMOD earned 0 total points
Comment Utility
PAQed, with points refunded (125)

CetusMOD
Community Support Moderator
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now