Having trouble installing a Xerox DocuPrint N32 printer on a small network running Win 2000 Pro

Posted on 2004-03-27
Medium Priority
Last Modified: 2010-04-12
I'm trying to install a Xerox DocuPrint N32 printer on a small network running Win 2000 Pro but not having much luck. There was no software with the printer so I d/l the files at Xerox but not sure which to install first etc. From the server computer I was able to ping the printer IP but now everytime I ping the IP it returns a time out but it lists a lower IP than I listed to ping. I'm not sure if I changed the configurations that were on the printer initiallly or what?... I have tried both the printer's Ethernet jack as well as hooking it up through the parallel port on the print server computer. The printer will print a test page, configuation sheet etc. I am also running through a switch as I am hooked up to satellite DSL. Could the speed of the network be set too fast for the printer to read anything? This is my first night here and it looks like the place to be... to find an expert Help !!! :-)~
Question by:ecritten
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LVL 39

Expert Comment

ID: 10697595
Fisrt of all, are the IP addresses of the printer and the PC compatible? Without routers the first 3 numbers in the addresses must be the same (e.g. both should be 192.168.0). If they are not, set the printer to a compatible IP address, making sure no other device on the network uses the same address. The address can be set using the printer's buttons.

The printer's Configuration Sheet lists the printer's IP address. To get the PC's address, click on Start>Run, type CMD and click OK. In the DOS window that pops up, type IPCONFIG /ALL and look for the IP address.

Things like firewalls and routers can prevent you from pinging the printer. How complex is your network? You say you use a switch. Any other network hardware? Any software firewalls?

You do not need any special driver files as Win 2k ships with drivers for the N32. Just scroll to Xerox in the printer list that comes up when you run Add Printer. To talk to the printer you need to create a Standard TCP/IP Port. To do that, when prompted to delect the port, click on Create a New Port, and select Standard TCP/IP Port. When the port wizard starts, enter the IP address of the printer. You can accept the default name of the port, or change it to anything you like.

Author Comment

ID: 10697698
I will go to the office in the morning and check the IP solution in the first paragraph.

As far as firewalls and equipment, the swith is all that connects all of the other computers through to the satellite DSL which I believe has some kind of a stealth firewall but not sure if it is in the software or equipment. But the network is routed through the switch so I wouldn't think that firewall would interfer?

Should I reset the printer to the default settings as I have changed it around and may have some of them malconfigured or should I just try this first? Also I have loaded some of the Xerox sofware that I downloaded from the xerox site. Should I uninstall that before beginning? One of the software programs is CentreWare DP.

LVL 39

Expert Comment

ID: 10700042
CentreWare DP is only used if you use Novell Netware. As you do not even have a server, you certainly are not using Netware. Hence you may as well get rid of CentreWare - while it may not cause any problems, it is of no use to you whatsoever.
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Author Comment

ID: 10710756
I found the problem. In the printer installation I had the last number in the IP with a zero preceding it and it would not read it right. I had instead of . Guess I had been too tired to really check everything before asking. Ya gotta love techology...
LVL 39

Expert Comment

ID: 11858333
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
Any objections should be posted here in the next 4 days. After that time, the question will be closed.


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