Solved

gateway MS-6312 motherboard USB issue

Posted on 2004-03-28
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Last Modified: 2010-04-25
Gateway Boots and P.O.S.T. s ok and recognises USB keyboard/Mouse combination BUT NumLock lights goes out and no response from Keyboard or Mouse after OS (WIN98) loads. Tried to remove drivers but have run out of options. Will boot in safe mode and have USB support for the Keyboard/Mouse.
Any suggestions.
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Question by:Nigeldk
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14 Comments
 
LVL 13

Expert Comment

by:compfixer101
ID: 10699464
is there any other spot for a keyboard or is it only usb stuff because it might be using the ps/2 port for the keyboard not the usb port talk it out soon
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LVL 69

Expert Comment

by:Callandor
ID: 10700728
Make sure your BIOS has support for legacy USB devices enabled.  If your motherboard is old, you may need a BIOS update.

USB general troubleshooting
http://www.usbman.com/Troubleshooter%20General.htm
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LVL 69

Expert Comment

by:Callandor
ID: 10714115
Note that in Win98, you need a driver installed for each USB device, as opposed to WinXP and Win2K.  The Win98 drivers for the keyboard have to be correctly installed - you may need to use a regular keyboard while doing this.
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LVL 13

Expert Comment

by:compfixer101
ID: 10714766
maybe another item is taking over it and disabling it because it works in safe mode right????

check to see if there is resource conflict in device manager but if you you do it safe mode you have to go in the properties and check them out manually because it doesn't realize anything is wrong or right
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Author Comment

by:Nigeldk
ID: 10731298
1. It is only a USB system. It doesnot have seial or PS/2 ports
2. USB is enabled in the BIOS
3. Cannot use regular keyboard(i/m assuming you mean a PS/2 or AT keyboard)
and
4. you picked it right-safe mode does not assist with resource conflicts. I have removed a lot of drivers but still loses the keyboard/mouse during final stages of drivers loading in WIN98
More Ideas please as they all check what I have doen
Nigeldk
0
 

Author Comment

by:Nigeldk
ID: 12283218
Dear Sirs,
  Sorry fior the non return of comments etc. I have had an Exchange server down for the last week and other bits and pieces (no real excuse). I finally resolved the conflict by reformating again with the actual CD supplied by the user and it setup correctly. Thanks for those that responded and please accept my apology.  Sorry to compfixer, the errors were more advanced than your responses, although good reminders for basic troubleshooting, if you want 'points' (whatever they are)  take them please
Nigeldk
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LVL 13

Expert Comment

by:compfixer101
ID: 12340652
sure i will take the points if all agree

no prob i understand i get sort of forgetful

usb i am not very famiarly with since i rarely use it since i am more of out of date user type of person
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LVL 69

Expert Comment

by:Callandor
ID: 12343266
I wouldn't mind compfixer101 getting the points for wanting to help, but the accepted answer was "reformatting again with the actual CD supplied by the user", so how is that going to work out?
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Author Comment

by:Nigeldk
ID: 12344994
I have read the information on how to close the question and it seems that since nobody could offer a fix and I answered the question myself and posted the same in the my comment, then I guess nobody gets the points so I ask that the question be closed and hopefully assist them some other time.
Nigeldk
  I will have a look at other users problems now....
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LVL 1

Accepted Solution

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Computer101 earned 0 total points
ID: 12452426
PAQed, with points refunded (250)

Computer101
E-E Admin
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