Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Mass Storage Device driver not installed on Windows XP Professional and USB Hubs recognised, but devices plugged in not recognised.

Posted on 2004-03-28
4
Medium Priority
?
5,661 Views
Last Modified: 2012-08-14
Hi,
I don't know if these two issues are related, but suspect they may be. When I look in Device Manager I see a "Mass Storage Device" which is not installed correctly and Windows cannot find the correct driver for it.  I also have two generic (no idea what manufacturer as they have no label) USB hubs, Windows sees them fine, but nothing that I plug into either of them can be seen by Windows, yet all devices work fine if plugged straight into my PC.

Any ideas peoples?

Thanks
Matt
0
Comment
Question by:elio11
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 69

Accepted Solution

by:
Callandor earned 2000 total points
ID: 10700594
If you have an external USB hard drive, the two could be related.  For WinXP, you need the USB patch in sp1:

WinXP USB patch
http://www.usbman.com/winxpusbguide.htm

WinXP USB troubleshooting
http://support.microsoft.com/default.aspx?scid=kb;en-us;310575

hub problem
http://support.microsoft.com/default.aspx?scid=kb;EN-US;810400
0
 
LVL 1

Expert Comment

by:bigguy44
ID: 10711985
Just like the other guy said, make sure you have SP1 installed.  After that, go to yur device manager and right-click on the USB controller device with a yellow exclaimation mark next to it.  Click on UPDATE DRIVER.  Windows will install the driver for USB 2.0 devices form the SP1 driver cache.  
0
 

Author Comment

by:elio11
ID: 10718746
Hi bigguy44,

Thanks for yourhelp, I had already tried that, but windows could not find a driver.

However:

Callandor has solved the problem - big thanks Callandor!  I downloaded both those patches from those links and BINGO!  Problem now seems resolved, though I have only tried one device up till now. :o)  Touching wood.
0
 

Expert Comment

by:Austin_TX
ID: 11712357
Tried the patches above but no luck.  Came across this fix which worked.

This fixed the issue "The specified service does not exist as an installed service" error for USB storage devices

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E 967-E325-11CE-BFC1-08002BE10318} key in the registry, where I discovered a zero-length binary "LowerFilters" value (which should be string or multi-string).

It should not exist with zero-length let alone be binary.

Delete this value and then reboot.
0

Featured Post

Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question