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Lifetec scanner installation

Posted on 2004-03-28
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LIFETEC UBS 2.O COLOUR FLATBED SCANNER  MD 41260

Tried to install many times on W2K. Doesn't come up in the Scanners window and gives a twain error message each time I try to scan or copy a document.

Could the fact that it's USB 2 have anything to do with it?

I can't identify the .inf file on the CD and so far a search for drivers hasn't produced any results.

Any help gratefully accepted
Thanks in advance
Keith Braithwaite
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Question by:keithbraithwaite
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Accepted Solution

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Karl Heinz Kremer earned 375 total points
ID: 10699529
The fact that it's USB2 should not cause anything like this. Any USB2 device can work on a USB1(.1) bus.
What TWAIN error do you get?
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 10699677
Did you really intent to select my comment as answer? I suspect that you still don't have a working system. If that's the case, post a support request and have them reopen this question.
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Author Comment

by:keithbraithwaite
ID: 10699684
Thanks for getting back to me.

What TWAIN error do you get?
### I'll go and check that out. The machine I'm trying to install the scanner on is in our music school - I'll be there tomorrow.
I think it was "Twain driver not found" or something like that.
how do you think I should go about getting Windows to recognise the scanner? The fact that it isn't in the scanners window really surprises me.
I haven't had any luck finding a driver yet, and there are a whole host of .inf files on the CD.
All the best
Keith
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Author Comment

by:keithbraithwaite
ID: 10699699
Did you really intent to select my comment as answer? I suspect that you still don't have a working system. If that's the case, post a support request and have them reopen this question.
### oh dear! I don't think I really understand the system as yet... sorry about that.
How do I post a support request? Same way as I put my original question?
Keith
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 10699732
Let me say this first: Welcome to EE.

You can post a support request by clicking on the "Support" link at the top of the page. Just make sure that you paste the URL of the question into your request. Tell them that you want to re-open the question.

Is there a Setup.exe program on the CD? Do you see an autostart.inf file? Does the CD start automatically when you insert it?

I'm pretty sure that you don't have to search for .inf files on the CD, there should be an installer on the CD that you can double-click. This installer should then take care of getting all files to your hard disk that are required for the TWAIN data source.

Where did you buy the scanner? I was not able to find anything about this scanner on the net (at least not under the "MD 41260" name).
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Author Comment

by:keithbraithwaite
ID: 10699799
Is there a Setup.exe program on the CD?
### yes. I've used this when trying an installation from the CD

Do you see an autostart.inf file? Does the CD start automatically when you insert it?
### There is an autostart file and the installation program does start automatically.

This installer should then take care of getting all files to your hard disk that are required for the TWAIN data source.
### in fact when I do the installation everything seems to be OK there is a twain dossier with all the files. The only thing that seems to be missing is the mention of the scanner in the scanners list.

I was not able to find anything about this scanner on the net
### I couldn't find anything either. I found a 9000 series 9385 9375 9452 etc
Medion/Lifetec/Tevion
I was looking for .inf files on the CD when trying an installation using the Windows add hardware function. I have sometimes had to do that when forcing Windows to accept a HSP modem.
Thanks for staying with me
Keith
I'll try to check out the model number in case there's a mistake.
0
 

Author Comment

by:keithbraithwaite
ID: 10702566
twain error
I'm not surprised I couldn't remember what the error was! It just says "Twain error - please try again..."
is there a Windows installation function that might work like a sort of "generic scanner" like there is for modems?
I could try installing that.

The model number is right, but it was bought in Europe. I'm trying to get Medion/Lifetec/Tevion in Holland to tell me about the model number.
All the best
Keith
0
 

Author Comment

by:keithbraithwaite
ID: 10718501
Just a slight alteration in the information I gave you.
I've tried an installation in english and the error is just a little more precise:
"Acquire Twain error - please try again"
I've tried an installation on my W2K pro machine - worked first time.
Could the fact that the other machine is Windows ME with only 64MB of RAM be part of the problem?
W2K found the right driver - a sort of generic driver in the Win XP section of the CD. I tried pulling that in on the ME machine and I got a much more convincing installation - windows actually recognised the make and model. However the net result was the same:
"Acquire Twain error"
I'm thinking of updating the other machine to W2K but it irks me a bit not to be able to install it with Win ME.
All the best
Keith
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 10719079
Windows ME is a very strange beast... It's possible that the driver has a problem with ME. If you have W2K, this is definitely the better operating system.
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Author Comment

by:keithbraithwaite
ID: 10719173
It seems like the best idea. The ME set is not mine however and I'm not sure if I can update to W2K without losing all the programs and data on the hard disk.
I'll probably try installing W2K on a second hard disk and then reinstall all the programs that don't work when called up where they are - hoping that the scanner will install properly with the new OS.
How do you go on for the points you deserve for all the helpful remarks you've given me. Are you able to claim the points I allocated at the beginning?
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 10719270
You already gave me the points when you accepted my first comment as answer, so that's already taken care of :-) Next time, wait until you have the answer you were looking for and then accept a comment as answer.
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Author Comment

by:keithbraithwaite
ID: 10719302
OK that's fine.
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Author Comment

by:keithbraithwaite
ID: 10730955
Do you know if it would be possible to install W2K as a second hard disk on this computer (there's enough space) without disturbing the existing set up. Sort of double boot...
Keith
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 10731119
Here are instructions about how to setup a dual boot system: http://www.guru3d.com/tech/dualboot/index1.shtml
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