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Windows 98 DSL networking stops regularly

aminco2
aminco2 asked
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Last Modified: 2013-12-14
My Win 98 Dell C600 Latitude is hooked to the net via a B-FOCUS 270 DSL modem. The line infrastructure (brand new line) was tested by the phone company and is Ok. However, every 10 min. or so, networking activity stops for no apparent reason, then after 2 min., it resumes. When it works, it's great. There is no system freeze associated with the stop. It's just Explorer (or Firefox) that suddenly stops fetching URLs. Lights of the modem are still on, except the "networking activity" light. Dialup tray icon lights display a quick flash or two and then go off for 2 mins.

Support forwarded me to search for "243199" in support.microsoft.com, where I found a patch for the problem - but that was probably a false call because there is no change.

I looked for viruses etc. but found nothing.

The same system was hooked through a cable modem with no such issues. I moved to DSL because of mainly price differences and some bad service with the cables.

This is a little urgent, because if I can't solve this, I'll consider cancelling the DSL service.
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Pete LongTechnical Architect
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
is ther any powere saving features on the modem (in device manager) or modem settings?

Author

Commented:
The modem does not appear on the device manager list at all. It is connected to  the PC via ethernet, not the more popular USB.
Pete LongTechnical Architect
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
OK look for power saving settings on the Network card :)
Pete LongTechnical Architect
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
as its a laptop i'll not be suprised if thats the problem
Pete LongTechnical Architect
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
open device manager expand network adaptors, double click the network card connected to the modem on the power management tab is
 "allow computer to turn off this device to save power" ticked?? if so untick it

Commented:
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Systems Engineer
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Commented:
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Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
Ooopppss...  For get the above links, just noticed you were using 98..  try this instead..!!!

http://www.winguides.com/registry/display.php/30/

Author

Commented:
No power saving features on the network device.
Yes, looked at spyware through Adaware. It did discover a couple and I let it destroy them all. This was the day before I posted my problem here.

Author

Commented:
MTU changed according to recommendation above. This wasn't it either.
Fatal_ExceptionSystems Engineer
Top Expert 2005
Commented:
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Author

Commented:
After long sessions with the infrastucture's cheif support the problem was resolved by removing network protocols and reinstalling protocols from the DSL modem CD. The original CD automatic install procedure was less than perfect and resulted in my case in multiple identical protocols present, which caused the connectivity problem.

I'll check if it's possible to not accept a single answer but split the points between some answers which helped me discard some possible false directions. So far I haven't found how to this.
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
Regardless, glad to hear you solved the problem..!!!  

FE
Ditto!

pat

Commented:
Glad to hear it was cleared up.

Check this link out on how to split points and answers to other questions you might have.

https://www.experts-exchange.com/help.jsp#hi19

BB

Commented:
aminco2
No offence to any of the experts, but none of them solved your problem, you did it on your own. I can offer you some insight though on how the problem came about in the first place. Allot (not all, but allot)  of DSL providers install procedure added protocols needed by the modem, without consideration for if its already installed, hence multiple instances of tcpip. For my vote the DSL company tech's need to  double their schooling to at least 2 days.

Shep
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
Lol, Shep...   2 days is asking quite a bit of them...!!  when I was the Regional Manager for Rhythms, we made our techs take a full week..!!  Probably the reason we went out of business..  :)

Commented:
Fatal_Exception
Lived through it - once had issues with DSL 'tech's" trying to "help" me when I was absolutely 100% sure they were without a doubt totally clueless.

Shep
It's sad that, even with training, many tech agents truly don't have a clue. And you can't always chalk it up to them being new - many aren't.  The MSN/broadband training was six weeks, and I still didn't feel that I knew enough at the end. I continued to learn by speaking with resolution specialists and advocates, who have much more experience. Then, I began going online, whenever I had a question of my own or one I couldn't answer and had to escalate to a higher technician. But there are many who take the training and never learn beyond that, and yet others who don't retain enough from training. Very sad. Everyone has an experience with these types of people. Gives everyone a bad name.

pat
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
This question needs to be closed out, unless you have a reason to leave it open.  If you would, please accept one of the experts comments, or split the points if more than one expert helped you.  If you do not know how to do this, please go here for help:

How do I close a question?
https://www.experts-exchange.com/Community_Support/help.jsp#hi9

Closing Questions
https://www.experts-exchange.com/Community_Support/help.jsp#hs5

Thanks,

FE
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
Thanks..

FE
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