?
Solved

MS Outlook new message icon problem

Posted on 2004-03-28
10
Medium Priority
?
444 Views
Last Modified: 2008-03-17
MS Outlook occasionally displays a new message icon when there is no new message. The icon remains on the taskbar for about 1 minute, and then disappears. I'm running MS Outlook 2002 SP-2 on XP which is on a network client, and Exchange 2000 Small Business Version on the server.
0
Comment
Question by:dmcdougall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
10 Comments
 
LVL 13

Accepted Solution

by:
Mob-bom earned 500 total points
ID: 10705638
Hi dmcdougall

Do you have a rule setup that moves incoming messages to another folder, deletes them, or something similar?  If so, the new mail notification will still alert you as the mail hits the Inbox first (thus triggering the notification) before moving/deleting it (thus the "no new email").

0
 

Author Comment

by:dmcdougall
ID: 10711037
Thanks for your comment Mob-bom.

There is no rule setup that moves (or deletes) emails to other folders as they come into an inbox.

The problem is temperamental, and occurs on several office LAN computers.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10714896
How about a third party spam filter or similar that deletes or moves it? Either client side or server side.

>>> and occurs on several office LAN computers
Can you differentiate those that have the problem from ones that don't?  I.e., different versions or Outlook, connected to a different server, etc?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:dmcdougall
ID: 10955771
There is no third party spam filter, and i'm still in the process of differentiating those that have the problem from those that don't. It occurs on both Win 2000 and XP, and on Office 2000 and 2002.

Since posting, the problem has only occured a couple of times.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10959258
Do you have an antivirus program running for exchange or on the desktops?  If so, when the email hits the inbox of the user and then is deleted by the AV software, the notification of new email does trigger regardless of the fact that the email is then removed by the AV software.
0
 

Author Comment

by:dmcdougall
ID: 10983668
Thanks Mob-bom! I'm pretty sure you just hit the nail on the head.

I'm running Symantec Antivirus that has a policy setup to delete email containing viruses, without any deletion notification email.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10986958
That's great :)

Please be sure to close this question so that it becomes a permanent solution for others to use!
Help - Experts Exchange Closing Questions: http://www.experts-exchange.com/Applications/MS_Office/Outlook/help.jsp
0
 

Author Comment

by:dmcdougall
ID: 11086501
This question can be closed with points going to Mob-bom.

Thanks,
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question