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MS Outlook new message icon problem

Posted on 2004-03-28
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Last Modified: 2008-03-17
MS Outlook occasionally displays a new message icon when there is no new message. The icon remains on the taskbar for about 1 minute, and then disappears. I'm running MS Outlook 2002 SP-2 on XP which is on a network client, and Exchange 2000 Small Business Version on the server.
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Question by:dmcdougall
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Mob-bom earned 125 total points
ID: 10705638
Hi dmcdougall

Do you have a rule setup that moves incoming messages to another folder, deletes them, or something similar?  If so, the new mail notification will still alert you as the mail hits the Inbox first (thus triggering the notification) before moving/deleting it (thus the "no new email").

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by:dmcdougall
ID: 10711037
Thanks for your comment Mob-bom.

There is no rule setup that moves (or deletes) emails to other folders as they come into an inbox.

The problem is temperamental, and occurs on several office LAN computers.
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by:Mob-bom
ID: 10714896
How about a third party spam filter or similar that deletes or moves it? Either client side or server side.

>>> and occurs on several office LAN computers
Can you differentiate those that have the problem from ones that don't?  I.e., different versions or Outlook, connected to a different server, etc?
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Author Comment

by:dmcdougall
ID: 10955771
There is no third party spam filter, and i'm still in the process of differentiating those that have the problem from those that don't. It occurs on both Win 2000 and XP, and on Office 2000 and 2002.

Since posting, the problem has only occured a couple of times.
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LVL 13

Expert Comment

by:Mob-bom
ID: 10959258
Do you have an antivirus program running for exchange or on the desktops?  If so, when the email hits the inbox of the user and then is deleted by the AV software, the notification of new email does trigger regardless of the fact that the email is then removed by the AV software.
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Author Comment

by:dmcdougall
ID: 10983668
Thanks Mob-bom! I'm pretty sure you just hit the nail on the head.

I'm running Symantec Antivirus that has a policy setup to delete email containing viruses, without any deletion notification email.
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by:Mob-bom
ID: 10986958
That's great :)

Please be sure to close this question so that it becomes a permanent solution for others to use!
Help - Experts Exchange Closing Questions: http://www.experts-exchange.com/Applications/MS_Office/Outlook/help.jsp
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Author Comment

by:dmcdougall
ID: 11086501
This question can be closed with points going to Mob-bom.

Thanks,
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