Solved

MS Outlook new message icon problem

Posted on 2004-03-28
10
441 Views
Last Modified: 2008-03-17
MS Outlook occasionally displays a new message icon when there is no new message. The icon remains on the taskbar for about 1 minute, and then disappears. I'm running MS Outlook 2002 SP-2 on XP which is on a network client, and Exchange 2000 Small Business Version on the server.
0
Comment
Question by:dmcdougall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
10 Comments
 
LVL 13

Accepted Solution

by:
Mob-bom earned 125 total points
ID: 10705638
Hi dmcdougall

Do you have a rule setup that moves incoming messages to another folder, deletes them, or something similar?  If so, the new mail notification will still alert you as the mail hits the Inbox first (thus triggering the notification) before moving/deleting it (thus the "no new email").

0
 

Author Comment

by:dmcdougall
ID: 10711037
Thanks for your comment Mob-bom.

There is no rule setup that moves (or deletes) emails to other folders as they come into an inbox.

The problem is temperamental, and occurs on several office LAN computers.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10714896
How about a third party spam filter or similar that deletes or moves it? Either client side or server side.

>>> and occurs on several office LAN computers
Can you differentiate those that have the problem from ones that don't?  I.e., different versions or Outlook, connected to a different server, etc?
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:dmcdougall
ID: 10955771
There is no third party spam filter, and i'm still in the process of differentiating those that have the problem from those that don't. It occurs on both Win 2000 and XP, and on Office 2000 and 2002.

Since posting, the problem has only occured a couple of times.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10959258
Do you have an antivirus program running for exchange or on the desktops?  If so, when the email hits the inbox of the user and then is deleted by the AV software, the notification of new email does trigger regardless of the fact that the email is then removed by the AV software.
0
 

Author Comment

by:dmcdougall
ID: 10983668
Thanks Mob-bom! I'm pretty sure you just hit the nail on the head.

I'm running Symantec Antivirus that has a policy setup to delete email containing viruses, without any deletion notification email.
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10986958
That's great :)

Please be sure to close this question so that it becomes a permanent solution for others to use!
Help - Experts Exchange Closing Questions: http://www.experts-exchange.com/Applications/MS_Office/Outlook/help.jsp
0
 

Author Comment

by:dmcdougall
ID: 11086501
This question can be closed with points going to Mob-bom.

Thanks,
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Find out what you should include to make the best professional email signature for your organization.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question