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Windows & BIOS Passwords not functioning

bb1342
bb1342 asked
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Last Modified: 2011-10-03
Hi there.

Some background info before I start:

Unit: - Sony Vaio  PCG-GRX600
OS: - Windows XP Home
Virus Protection: - Norton Anti Virus 2003 (definitions current to 27 March 2004)

I was using my laptop when I noticed most applications kept crashing (in this case just a text editor. As I had the laptop on for several hours at this point and had used several different applications, I thought (stupid me...) to simply LOG OUT and close all applications (not restart) and log in again.

When I did this, I was informed that my password was not valid. Thinking it was just poor typing on my part, I entered it in again - same result. Now, as most people might, I typed very slowly, key by key, and still - it was wrong. Hmm  - the 'CAPS' lock was not on and I am most positive that I did not change my password.

Next step? Restart the PC... why not?

Upon restart, I was asked for my BIOS password.

Guess what?

It didn't work either. After three attempts, I was presented with the error message:

System Disabled
00000

I restarted the machine several times - same result.

Other info:
*) Up to date on all XP patches
*) I had been using my laptop for several hours, and during this time and did have an active Internet connection.
*) Norton Anti Virus is active - all e-mail is scanned and I scan the drives regularly.
*) I am absolutely positive I did not change any of my passwords recently, especially my BIOS password.

Needless to say, I am concerned. Worse is that I am on an extended business trip out and out of the country... and won't be back for a month. I dread sending it into Sony Customer Support but that might be unavoidable (check the net, many unhappy on this subject).

Any suggestions? Have I been hacked? Is it a more serious problem? I'm without a clue here.. :-P

Thanks,
bb
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