Alternate Recipients

I have Exchange 5.5 Sp4.  I set up a internal mailbox that I don't want mail to go in called ProductHelp.  I turned on the Alternate Recpient function through Exchange Admin and pointed it to another internal mailbox called HelpDesk.  When I send an e-mail to the ProductHelp mailbox, it does not get re-routed to the HelpDesk mailbox.  It just goes to the ProductHelp mailbox.  Any reasons why?
jshbAsked:
Who is Participating?
 
OneHumpCommented:
There is no clear reason why this would happen other than Exchange is not seeing that setting.  The first thing I would do is remove the alternate recipient and re-add.  You may also want to try a different alternate recipient and maybe check delivery restrictions on the original alternate recipient.  It also sounds like you want to check the box that prevents a copy from going into "ProductHelp".

Try all that and let us know what happens.

OneHump
0
 
OneHumpCommented:
Where are we at with this?

OneHump
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.