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Alternate Recipients

Posted on 2004-03-29
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Last Modified: 2010-03-05
I have Exchange 5.5 Sp4.  I set up a internal mailbox that I don't want mail to go in called ProductHelp.  I turned on the Alternate Recpient function through Exchange Admin and pointed it to another internal mailbox called HelpDesk.  When I send an e-mail to the ProductHelp mailbox, it does not get re-routed to the HelpDesk mailbox.  It just goes to the ProductHelp mailbox.  Any reasons why?
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Question by:jshb
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OneHump earned 250 total points
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There is no clear reason why this would happen other than Exchange is not seeing that setting.  The first thing I would do is remove the alternate recipient and re-add.  You may also want to try a different alternate recipient and maybe check delivery restrictions on the original alternate recipient.  It also sounds like you want to check the box that prevents a copy from going into "ProductHelp".

Try all that and let us know what happens.

OneHump
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by:OneHump
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Where are we at with this?

OneHump
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