Solved

Can't delete a corrupted message in Outlook

Posted on 2004-03-29
8
967 Views
Last Modified: 2010-03-05
Hi,

I am trying to delete a corrupted message or email item in Outlook and got a "there is not enough memory available to perform the operation.  The PC is powerful enough and XP pro.  We rebooted the machine.

Thanks
0
Comment
Question by:ActusLendLease
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +1
8 Comments
 
LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 25 total points
ID: 10707205
Trying running "scanpst.exe" I think it is on the Office CD.
0
 
LVL 22

Assisted Solution

by:kristinaw
kristinaw earned 40 total points
ID: 10707237
To delete a corrupted message you can do two things. If it's E2000 you try browsing the M: drive and see if you can delete from the affected folder that way. This never seems to work for me and I have to use option two.

Option 2, use Exmerge to create a PST with all info except the corrupted message, delete the mailbox, recreate the mailbox then merge the info back in.

hth,
kris.
0
 
LVL 10

Accepted Solution

by:
OneHump earned 60 total points
ID: 10707737
Never EVER EVER delete a message from your M drive.  Sorry Kristinaw, I don't mean to counter your advice so strongly, but it will make an absolute mess.  Don't ever do it.  The reason is that you'll break the link between the folder table and the message table, causing potential database corruption.

The exmerge option is a good one.

My advice is to use Outlook Web Access to delete the message.  It works like a charm.


OneHump
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 22

Expert Comment

by:kristinaw
ID: 10707972
Wow. Never tried it through OWA.

Someone actually suggested the M: drive option in another thread I was recently monitoring. I tried it and it didn't work. Will remember that it's a bad idea.  

tks,
kris.
0
 
LVL 10

Expert Comment

by:OneHump
ID: 10708195
Do some searches on M drive here in EE.  It has been respnosible for some horrible things.  Your others options were excellent though.  :)

OneHump
0
 
LVL 31

Expert Comment

by:Gareth Gudger
ID: 10708854
Yea....my bro-in-law told me not to delete stuff in there. Otherwise you will be rebuilding the transcation logs. And you delete the wrong things and you cant even do that.

Bro-in-law worked on the first or second largest Exchange cluster from what I was told.....
0
 

Expert Comment

by:jstipe
ID: 12065281
I was having the same problem over the last two days with two users.  Here is what I did and it worked with both users.

1.  Create a new folder called Delete Me (it can be called anything because you are going to delete it)
2.  Move the offending message(s) into this folder
3.  Delete the folder
4.  Delete the folder from the Deleted Items folder.

I became aware of this problem through Backup Exec.  It returned a failure on backup of the message saying "The Database or Database Element is Corrupt."  This worked for me twice over the last few days.  With the "Unknown Error" message, I can not say it will work every time because the "Unknown Error" may be different from message to message.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses
Course of the Month3 days, 17 hours left to enroll

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question