problems recieving mail from exchange

Is the Queue stopped? Any Exchange Services Stopped? Any event IDs? Are the mailboxes mounted?

It just stopped on its own...tried to puge the mail but it was grayed out...so it was working.

Maybe one of the services has stopped..just seems strange

Yes if it is greyed out then one of your services is stopped. Go into the services control panel and list all the Exchange services here and there status.

So do I just start all of the services?...why would the service just stop?

Sometime they just seem to....had to start my fair share of Exchange services.

But to start them all work be incorrect..you dont need them all on. A couple are optional and I dont remember off my heart which all you need but if you post them here I can remember.

Check your event logs for error messages that are stopping Exchange services. If you find any post them here.

Which version of exchange do you have and is it patched with the lastest sp?

No error messages all exchange services started...do you think the mailboxes are locked everything seems ok but mails will not go to client machines

No error messages all exchange services started...do you think the mailboxes are locked everything seems ok but mails will not go to client machines

No error messages all exchange services started...do you think the mailboxes are locked everything seems ok but mails will not go to client machines

No error messages all exchange services started...do you think the mailboxes are locked everything seems ok but mails will not go to client machines

Go the the Exchnage System Manager and make sure your mailboxes are mounted. You said your Information Store service was started correct?

Maybe I'm being stupid but how do you check this mounting

yes the info store service is running

Open Exchange System Manager from the programs menu.

Go to Administrative Groups ==>  First Administrative Group ==> Servers ==> yourservername ==> First Storage Group

Here you will see the Mailbox store. Does it have any red marks on this name or if you right click does the menu say Mount or Dismount at the top.

there are no red marks and it gives you the option to dimount...not to mount

IS the queue still greyed out?

If so you might just want to try restarting the server.

the queue is not greyed....I dont get it it all looks fine...if I go to the mail box I can see the idems they just wont go to the clients....we had the netsky virus proble a few days ago would that cause an issue...ps the purge option on the mailbox is greyed out...I'm lost any more ideas?

Are you running antivirus scanning software on this server? If so, what? Make sure it is not scanning the Exchange directory.

Whats the prob if it is?...I remove the antivirus software this am...have on line solution now

Oh ok.

If you scan the directory the emails are in with a standard email scanner it will lock the queue if it finds a message with a virus it. It quarantines it and stops the queue. For email scanning you need to exclude the directory from regular scanning and get an Email SErver antiivirus plugin - like Symantec Corporate Edition Email Scanning.

how do I unlock the queue

I removed the Virus checker...and restarted..same problem no mail

What happened? Fix it?