WP 11 ignoring paper trays
Posted on 2004-03-29
I need some help here please. I'm the IT manager of the office. We are in process up upgrading from WP 8 to WP 11. But there is a very fundamental issue we seem to be having here. Thankfully this is a remote office and not the headquarters. We have a HP 4000 laser printer with three paper trays. One contains regular White paper, one contains a special green paper, and one contains letterhead. With WP 8 we would just print to the printer that had that paper (we setup different printer drivers for the printer, each with a different paper tray selected in the printer properties). But WP 11 ALWAYS prints to the white paper tray. I've tried everything I can think of to make it print from the green or the letterhead. It just does not want to do it.
The multiple printer idea is not going to last because they bosses insist they want me to upgrade everyone to XP Pro (I'm still trying to convince them that this is a BAD IDEA!). But the point is that no matter what I do, even going to the printer properties within WP, it still prints to the white tray when I tell it to print to Green, Letterhead, etc... I have not tried the manual feed yet (we keep envelopes in there), but I don't forsee it being much different.
Any help is greatly appreciated.