We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

USB memory not seen in Windows 2000 Pro

aberdahl
aberdahl asked
on
Medium Priority
169 Views
Last Modified: 2010-04-13
I have a user running Win2K Pro, SP 4.  None of his removeable USB memory devices (Memory Sticks) are showing in Explorer.   He has three of them which were all working and then all three stopped working at the same time.  He has a USB printer that is working fine.  I've removed and re-installed the USB 2.0 driver but no go.  Any ideas how to troubleshoot this?  Thanks, -Andy
Comment
Watch Question

Top Expert 2004

Commented:
Do you mean thumb drives kind of thing ? go to device manager --> scroll down to universal serial bus controllers and check all are enabled by right-clicking and going to properties

Are those USB memory devices working fine in any other computer ?

Author

Commented:
Yes, I've checked the USB controllers and they are all working.  The memory devices work fine in another computer.  But, for instance, when I put the 512K USB memory device in the Win2K machine, I'm prompted for a password as usual.  It takes the password but never assigns a drive letter to the device in Explorer.
Top Expert 2004

Commented:
Check this
go to "my computer"
go to tools --> folder options ---> view
scroll down and
check "Show hidden files and folders"

now check giving the password and see if it would give the folder.

Also you may want to do this. go to other computer. insert the USB device and remove the password protection.
Now check once you insert the device , you are able to view the folder.
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
this is a problem with these 'flash' sticks...  They are unreliable, and I have personally given up on them..  I have had 3 in the past 2 years, and all went south, just as yours perhaps have done...  they lasted me about 4 months, and just plain stopped working..  If you search the newsgroups, you will find it full of unsatisfying experiences with these devices..

That being said, I would test them on another machine to see if they are indeed dead before you give up on them...  :)

FE
Top Expert 2004

Commented:
>>  I would test them on another machine to see if they are indeed dead before you give up on them...  

fatal , looks like questioner has already checked in another machine ..

He says that he had to give a password to go inside and ofcourse only giving the password, it would show the driver letter anyway. I have asked him to remove that and see if it would work

Commented:
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview
Fatal_ExceptionSystems Engineer
Top Expert 2005

Commented:
Missed that second comment..  Must read a little closer, especially after a long day..  :)

Author

Commented:
Thanks for all your comments.  I will make sure that hidden files and folders are showing and try removing the password also.  I'll also check Disk Management for drive letter assignments.  I'll get back to you after that.  -Andy
Top Expert 2004

Commented:
Andy

Thanks

Author

Commented:
JamesDS lead me to a workaround.  In Disk Management I was able to assign a drive letter to the memory stick and then access the device from Explorer.  We'll go with that for now.  Thanks to all who commented.  -Andy
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.